No matter what number I put in for “Time Worked” on a ticket, RT shows
it in minutes. I havn’t looked into the code yet to see if there is a
way to specify hours, but I tried putting “h” on the end, which it
accepted, but still displays it as minutes in the ticket summary.
Thu Jun 10 18:19:58 2004 cjones - TimeWorked changed from 125 to 6h
The Basics
Id: 100
Status: open
Worked: 6 min
Priority: 0/0
Queue: testqueue
Is there indeed a way to specify time in hours?
Thanks,
-Charles
| | Charles Jones
:|: :|: Senior Systems Engineer
:|||: :|||: Cisco Systems Inc.
.:|||||||:…:|||||||:. Cisco Networking Academy
C I S C O S Y S T E M S Metrics-Reporting-Evaluations Team