Time worked/left

RT Users
1

Am I right in understanding that “time worked” is a numeric field and
"time left" is a text field that will accept any string? Why? How do
people usually use these fields?

K.

2

Am I right in understanding that “time worked” is a numeric field and
“time left” is a text field that will accept any string? Why? How do
people usually use these fields?

…replying to myself…

I see from the Display screen that it assumes minutes, eg “1/3 min”. Is
there a good way to make it understand different units of time? We have
tasks which are measured in weeks, not minutes.

K.

3

Am I right in understanding that “time worked” is a numeric field and
“time left” is a text field that will accept any string? Why? How do
people usually use these fields?

‘time worked’ is intended (my reading) to be filled in on completing an
item of correspondence, indicating how long you took to arrive at the
information in that item of correspondence. Note that RT is missing (IMO)
a ‘Fee’ field[1].

Time left is how long it is until the ticket is ‘Due’ (personally I like
‘Time Remaining’ as a more accurate definition).

As per most things with RT, it depends on your local working environment
as to whether this is actually useful for you.

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security

[1] http://www.contrib.andrew.cmu.edu/~moose/sysadmin/pricelist.html

4

Am I right in understanding that “time worked” is a numeric field and
“time left” is a text field that will accept any string? Why? How do
people usually use these fields?

…replying to myself…

I see from the Display screen that it assumes minutes, eg “1/3 min”. Is
there a good way to make it understand different units of time? We have
tasks which are measured in weeks, not minutes.

Unfortunately, there isin’t a quick and easy way to do that. One of these
days, I’m going to try and put in a little dropdown list next to the
text boxes to specify min/hours/weeks/months.

-Grant Miller grant@pico.apple.com x42917

Unix Systems Admin, Engineering Computer Services
unix-support@pico.apple.com, http://www-ecs.apple.com
ECS Hotline: x44747