Time tracking

RT Users
1

I would like to add a text box in the ticket that will allow users to input amount of time on a call. I would then like that text box to be tracked and added up for each user and group for reporting purposes.

IS this possible?

2

Robert Gorman wrote:

I would like to add a text box in the ticket that will allow users to
input amount of time on a call. I would then like that text box to be
tracked and added up for each user and group for reporting purposes.

A box like the “Worked” field in Ticket/Update.html?
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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