Time Problems

RT Users
1

I just noticed that the time of my tickets are 5 hours off. Is there a
timezone configuration parameter that has to be taken in account? Or the
server time must be maintained at GMT?

Thanks

2

Hi there,

Check out your rt2/etc/config.pm file. There is a $Timezone variable
in there that probably needs changed.

Beware, one caveat is that this variable must be set to a timezone
that is recognized by your Unix box. ‘locate zoneinfo’ may (or may
not) help you determine what you need to set this variable to if you
can’t figure out what to set it to.

Hope that helps!

-Chris Tracy
(Telerama Internet -/- System & Network Administrator -/- www.telerama.com)On Sun, 3 Feb 2002, Kristopher Lalletti wrote:

I just noticed that the time of my tickets are 5 hours off. Is there a
timezone configuration parameter that has to be taken in account? Or the
server time must be maintained at GMT?

Thanks

3

Indeed, didn’t think of looking in the config.pm

I previously had defined CA/Eastern which wrong and should have been
Canada/Eastern

ThanksFrom: rt-for-chris@db.lm.com [mailto:rt-for-chris@db.lm.com]
Sent: February 3, 2002 6:57 PM
To: Kristopher Lalletti
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] Time Problems

Hi there,

Check out your rt2/etc/config.pm file. There is a $Timezone variable
in there that probably needs changed.

Beware, one caveat is that this variable must be set to a timezone
that is recognized by your Unix box. ‘locate zoneinfo’ may (or may
not) help you determine what you need to set this variable to if you
can’t figure out what to set it to.

Hope that helps!

-Chris Tracy
(Telerama Internet -/- System & Network Administrator -/-
www.telerama.com)

I just noticed that the time of my tickets are 5 hours off. Is there
a
timezone configuration parameter that has to be taken in account? Or
the
server time must be maintained at GMT?

Thanks