Time off by several hours

RT Users
1

Since upgrading to RT 4.0.5, I’ve found that email being logged in my
RT instance and then displayed in the web GUI will have the wrong
time. More specifically, its off by the number of hours that my local
timezone is off from UTC. So if an email comes in at 10:21:58 -0400,
it will show the email as coming in at 2:22:58 PM. See attachment for
a visual example.

Did I miss a setting in RT_SiteConfig.pm?

Thanks,
Jaime

Network Administrator
Cairo-Durham Central School District
http://cns.cairodurham.org

2

Since upgrading to RT 4.0.5, I’ve found that email being logged in my
RT instance and then displayed in the web GUI will have the wrong
time. More specifically, its off by the number of hours that my local
timezone is off from UTC. So if an email comes in at 10:21:58 -0400,
it will show the email as coming in at 2:22:58 PM. See attachment for
a visual example.

This is almost certainly because a) your user doesn’t have a timezone
set and your default is UTC, or b) your user has an incorrect timezone
preference set.

Did I miss a setting in RT_SiteConfig.pm?

$Timezone?

3

This is almost certainly because a) your user doesn’t have a timezone
set and your default is UTC, or b) your user has an incorrect timezone
preference set.

Our email system is Google Apps for Education, so our email is
effectively Gmail. Is there a known issue with that and RT? I
wouldn’t normally ask, but I figured someone here might be using
Gmail.

I’m attaching a screen shot of the only config in Google Apps that
seems related to timezones.

Did I miss a setting in RT_SiteConfig.pm?

$Timezone?

atlas:jkikpole>grep [tT]ime[Zz]one /usr/local/etc/rt40/RT_Config.pm |grep Set
Set($Timezone, “US/Eastern”);
dates and time are not representative. Set C<$ChartsTimezonesInDB> to 1
Set($ChartsTimezonesInDB, 0);
atlas:jkikpole>grep [tT]ime[Zz]one
/usr/local/etc/rt40/RT_SiteConfig.pm |grep Set
Set($ChartsTimezonesInDB, 1);
atlas:jkikpole>

Thanks,
Jaime

Network Administrator
Cairo-Durham Central School District
http://cns.cairodurham.org

4

Our email system is Google Apps for Education, so our email is
effectively Gmail. Is there a known issue with that and RT? I
wouldn’t normally ask, but I figured someone here might be using
Gmail.

I’m attaching a screen shot of the only config in Google Apps that
seems related to timezones.

I’m talking about the per-user timezone preference in RT.

“Logged in as …” → Settings → About Me

5

“Logged in as …” → Settings → About Me

Oh, sorry. Its currently set to “System Default”.

Jaime

Network Administrator
Cairo-Durham Central School District
http://cns.cairodurham.org

6

Since upgrading to RT 4.0.5, I’ve found that email being logged in my
RT instance and then displayed in the web GUI will have the wrong
time. More specifically, its off by the number of hours that my local
timezone is off from UTC. So if an email comes in at 10:21:58 -0400,
it will show the email as coming in at 2:22:58 PM. See attachment for
a visual example.

Did I miss a setting in RT_SiteConfig.pm?

You didn’t say from which version you have upgraded and if your web
server is different or exactly the same. If it’s mod_perl then I
suspect wrong SetHandler in httpd.conf.

Thanks,
Jaime

–
Network Administrator
Cairo-Durham Central School District
http://cns.cairodurham.org

Best regards, Ruslan.