Hello to all,
Im using RT in my company, and we have a strict policy about our SLAs. Our
SLA is for 3 hours and 3 hours only.
I was wondering If it is possible to customize the 10 newest unowned
or the lists of tickets to show the Created or the Status
Created to be shown in minutes until 240 minutes, because when it says 3
hours it can be from 3:00 to 3:59
Does anyone have any idea in how to do this? Or where can I change
already scrambled in my development environment but with no success.
TV Cabo Portugal
Direccao de Redes e Serviço IP
smime.p7s (2.97 KB)