Time in main page

Hello to all,

I’m using RT in my company, and we have a strict policy about our SLA’s. Our
SLA is for 3 hours and 3 hours only.

I was wondering If it is possible to customize the “10 newest unowned
tickets
” or the lists of tickets to show the “Created” or the “Status
Created” to be shown in minutes until 240 minutes, because when it says 3
hours it can be from 3:00 to 3:59

Does anyone have any idea in how to do this? Or where can I change
I have
already “scrambled” in my development environment but with no success.

Best regards,

Pedro Ponte

mailto:pponte@netcabo.pt pponte@netcabo.pt

TV Cabo Portugal

Direccao de Redes e Serviço IP

Tel. +351215002259

smime.p7s (2.97 KB)

Hello to all,

I’m using RT in my company, and we have a strict policy about our SLA’s. Our
SLA is for 3 hours and 3 hours only.

I was wondering If it is possible to customize the “10 newest unowned
tickets
” or the lists of tickets to show the “Created” or the “Status
Created” to be shown in minutes until 240 minutes, because when it says 3
hours it can be from 3:00 to 3:59

Does anyone have any idea in how to do this? Or where can I change
I have
already “scrambled” in my development environment but with no success.

Best regards,

Pedro Ponte

mailto:pponte@netcabo.pt pponte@netcabo.pt

TV Cabo Portugal

Direccao de Redes e Serviço IP

Tel. +351215002259

smime.p7s (2.97 KB)

I’m using RT in my company, and we have a strict policy about our
SLA’s. Our SLA is for 3 hours and 3 hours only.

I was wondering If it is possible to customize the “10 newest unowned
tickets…” or the lists of tickets to show the “Created” or the
"Status Created" to be shown in minutes until 240 minutes, because
when it says 3 hours it can be from 3:00 to 3:59…

Perhaps I’m crazy, but that seems to me to mean “if it gets to ‘one
hour’ you’d better get to it, and if it gets to ‘two hours’ it is now a
hot potato, and you’d better drop things to get to it”, no? :slight_smile:

You can get the exact time or the fuzzy age, but I’m not sure there’s a
knob to adjust the degree of fuzziness, which sounds like what you
need.

Cheers,
– jra
Jay R. Ashworth jra@baylink.com
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274

"Space is called 'space' because there's so much *space* there."
	- John Walker, of Fourmilab, on Trek's End