When we are viewing the web interface of RT, we see the time submitted
as being accurate. However, when we do an export to spreadsheet, we are
seeing the time being different by several hours. We check the DB and
see that it says the same as the export. However, this appears to be
different than the system time.
Is the RT backend use UTC and the web interface convert that time to
localtime? Is there a way to get the exports to relate the same time as
the web interface?
Network & Security Administrator
Division of Recreational Sports