We would like to group our customers by company, and allow any customer
within each company to see all tickets created by others from their
company. They should not see tickets created by those outside their
company (i.e. group). I have been fiddling with the groups for some
time to get this to work, but cannot get the permissions correct. Any
Like me, I suspect you’re using RT to track outward-facing tickets (for
multiple external organizations) rather than in an internal
(corporate/university) environment… and you’ve discoverd, as I have,
that RT isn’t really designed for that; it doesn’t provide obvious ways
to group tickets for access and reporting based on those external
administrative spans of control.
I’m still looking for the best solution to this myself; I’m not yet a
proficient RT hacker, though I suspect that it could be extended to
understand “clients” in a more first-class way than it does now. I’ll
be watching with interest to see what replies you get here.
Jay R. Ashworth firstname.lastname@example.org
Designer Baylink RFC 2100
Ashworth & Associates The Things I Think '87 e24
St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274
"NPR has a lot in common with Nascar... we both turn to the left."
- Peter Sagal, on Wait Wait, Don't Tell Me!