Tickets very slow to come up... if they come from a particular user

RT is usually pretty good, we have 4000+ users in our user table, but only 100 or so that regularly create tickets.

Whenever we open a ticket from one particular user, it takes IE (RT?) a half minute to render the page.

Any ideas about what to investigate further, or what, if anything, can be done?

RHEL5, RT 4.0.2, Oracle 10.2

Josh Narins
Director of Application Development
SeniorBridge

845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.comhttp://www.seniorbridge.com/

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RT is usually pretty good, we have 4000+ users in our user table, but only
100 or so that regularly create tickets.****


Whenever we open a ticket from one particular user, it takes IE (RT?) a
half minute to render the page.****


Any ideas about what to investigate further, or what, if anything, can be
done?****

**

I suspect slow query to render “more about requestor(s)” box. Enable SQL
logging in RT and you will get timings.

**

RHEL5, RT 4.0.2, Oracle 10.2****

Josh Narins
Director of Application Development
SeniorBridge

845 Third Ave
7th Floor
New York, NY 10022
Tel: (212) 994-6194
Fax: (212) 994-4260
Mobile: (917) 488-6248
jnarins@seniorbridge.com
seniorbridge.com http://www.seniorbridge.com/

[image: SeniorBridge]


SeniorBridge Statement of Confidentiality: The contents of this email
message are intended for the exclusive use of the addressee(s) and may
contain confidential or privileged information. Any dissemination,
distribution or copying of this email by an unintended or mistaken
recipient is strictly prohibited. In said event, kindly reply to the sender
and destroy all entries of this message and any attachments from your
system. Thank you.


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