Tickets Status never change

I’m using RT2 for 1 month.
Everything works well but my tickets never change the status, and this take a lot of time.
Every day about 300/400 tickest are created, and the tickets resolved or stalled never change to open when someone replies them.
am I doing something wrong? Should I configure some kind of scrips?

Thanks

Rodolfo Sikora - Dpto. Técnico - Analista
INOVA Tecnologias Ltda, Brasil
http://www.inova.com.br

That was fixed in a recent release. What rev are you running?On Fri, Oct 19, 2001 at 01:47:10PM -0300, Rodolfo Sikora wrote:

I’m using RT2 for 1 month.
Everything works well but my tickets never change the status, and this take a lot of time.
Every day about 300/400 tickest are created, and the tickets resolved or stalled never change to open when someone replies them.
am I doing something wrong? Should I configure some kind of scrips?

Thanks

Rodolfo Sikora - Dpto. Técnico - Analista
INOVA Tecnologias Ltda, Brasil
http://www.inova.com.br


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