Tickets revert ot RT view

RTIR
1

When I reply to an incident report in RTIR, the result is an RT view of
the ticket rather than an RTIR view, which is a bit annoying. Is this a
known problem or do I have a configuration issue or other issue somewhere?

I’m using RT 3.0.12 and RTIR 1.0.5.

Regards,
Tony.
Tony Arnold, IT Security Coordinator, University of Manchester,
IT Services Division, Kilburn Building, Oxford Road, Manchester M13 9PL.
T: +44 (0)161 275 6093, F: +44 (0)870 136 1004, M: +44 (0)773 330 0039
E: tony.arnold@manchester.ac.uk, H: http://www.man.ac.uk/Tony.Arnold

2

When I reply to an incident report in RTIR, the result is an RT
view of
the ticket rather than an RTIR view, which is a bit annoying. Is
this a
known problem or do I have a configuration issue or other issue
somewhere?

That sounds a bit funny. I know that doesn’t happen in more recent
versions.

PGP.sig (186 Bytes)

3

Hiya Tony,

I know it has to be annoying, please could you apply the attached
patch, and see if this fix your problem.

Cheers
Carlos

update_problem.patch (453 Bytes)

PGP.sig (186 Bytes)

4

Jesse,

Jesse Vincent wrote:

When I reply to an incident report in RTIR, the result is an RT view of
the ticket rather than an RTIR view, which is a bit annoying. Is this a
known problem or do I have a configuration issue or other issue
somewhere?

That sounds a bit funny. I know that doesn’t happen in more recent
versions.

Carlos has provided a patch that fixes this issue.

Regards,
Tony.
Tony Arnold, IT Security Coordinator, University of Manchester,
IT Services Division, Kilburn Building, Oxford Road, Manchester M13 9PL.
T: +44 (0)161 275 6093, F: +44 (0)870 136 1004, M: +44 (0)773 330 0039
E: tony.arnold@manchester.ac.uk, H: http://www.man.ac.uk/Tony.Arnold