Tickets replied to or created via email taking long time to be created

I have been noticing when replying or creating a ticket via email is taking
anywhere from 10 to 15 mins to get through and post into rt and send the
corresponding email out. I have the fetchmail daemon set to poll every15
secs set daemon 15 so i am not sure where to go from here with this. The
server that the RT instance is on is a vm server the os is freebsd and
space is starting to get limited I am not sure if this has anything to do
with the lag in posting on rt problem but thought i would put that in. Is
there another file that i can look at besides fetchmailrc to try and get the
posting and emails to go through faster?
View this message in context: http://www.nabble.com/tickets-replied-to-or-created-via-email-taking-long-time-to-be-created-tp20606154p20606154.html

Run it in debug mode, like the following as an example. That may
reveal the problem.

echo this is a test ticket | /opt/rt3/bin/rt-mailgate --queue help
–action correspond --url https://ticket.company.net --debugOn Thu, Nov 20, 2008 at 12:24 PM, jacharbonneau josephc@sendwordnow.com wrote:

I have been noticing when replying or creating a ticket via email is taking
anywhere from 10 to 15 mins to get through and post into rt and send the
corresponding email out. I have the fetchmail daemon set to poll every15
secs set daemon 15 so i am not sure where to go from here with this. The
server that the RT instance is on is a vm server the os is freebsd and
space is starting to get limited I am not sure if this has anything to do
with the lag in posting on rt problem but thought i would put that in. Is
there another file that i can look at besides fetchmailrc to try and get the
posting and emails to go through faster?

View this message in context: http://www.nabble.com/tickets-replied-to-or-created-via-email-taking-long-time-to-be-created-tp20606154p20606154.html
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Asif Iqbal
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Have just run a test and it seems like it is taking longer for a reply
to ticket to go through than it does for an initial create it took a
minute for the create and 10 minutes for replyFrom: Asif Iqbal [mailto:vadud3@gmail.com]
Sent: Thursday, November 20, 2008 12:31 PM
To: Joe Charbonneau
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] tickets replied to or created via email taking
long time to be created

Run it in debug mode, like the following as an example. That may
reveal the problem.

echo this is a test ticket | /opt/rt3/bin/rt-mailgate --queue help
–action correspond --url https://ticket.company.net --debug

I have been noticing when replying or creating a ticket via email is
taking
anywhere from 10 to 15 mins to get through and post into rt and send
the
corresponding email out. I have the fetchmail daemon set to poll
every15
secs set daemon 15 so i am not sure where to go from here with this.
The
server that the RT instance is on is a vm server the os is freebsd and
space is starting to get limited I am not sure if this has anything to
do
with the lag in posting on rt problem but thought i would put that in.
Is
there another file that i can look at besides fetchmailrc to try and
get the
posting and emails to go through faster?

View this message in context:
http://www.nabble.com/tickets-replied-to-or-created-via-email-taking-lon
g-time-to-be-created-tp20606154p20606154.html
Sent from the Request Tracker - User mailing list archive at
Nabble.com.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu