Ticket's not being created 3.4.2

RT Users
1

Hi all,

Ive got 3.4.2 now running on the new box along with databases migrated
and upgraded from 3.2.2. The problem is I cannot create tickets from
an outside source. Meaning I can create a ticket from within RT, but
if I try to e-mail a ticket it doesnt get created. I see the activity
in the logs of e-mail trying to get through, but I dont see tickets
being created. Is there something I need to start or do to get this
to work?

-Juan

2

Juan Mas wrote:

Hi all,

Ive got 3.4.2 now running on the new box along with databases migrated
and upgraded from 3.2.2. The problem is I cannot create tickets from
an outside source. Meaning I can create a ticket from within RT, but
if I try to e-mail a ticket it doesnt get created. I see the activity
in the logs of e-mail trying to get through, but I dont see tickets
being created. Is there something I need to start or do to get this
to work?

See RT logs. Threre is should be something.