We recently upgraded from ver 3.6 to ver. 4.0.9,and one of the things a we
noticed was that old ticket links are lost and we can no longer see the
references in history of each ticket.
The links are probably lost due to change in Organisation name change. Is there
a easier way to fix this? Links created subsequently work just fine.
We added a --fix-links option to the 4.2 version of rt-validator,
however we’ve run it on 4.0 installs without trouble.
You can grab
using the raw link and copy it into your unpacked 4.0.9 tarball
over the top of the existing sbin/rt-validator.in
Rerun configure (the incant is saved in /opt/rt4/etc/RT_Config.pm if
you’ve forgotten it) and then read ./sbin/rt-validator --help for the
links only code.
As always, make sure you have a current working backup before running