As I described earlier I am setting up an Approvals queue when a ticket enters status ‘fixed.’
Back then I was missing the scrip. I added a scrip as below
In the error log I see the promising output when a ticket is changed to status fixed:
Wed Sep 1 16:34:04 2010] [info]: Ticket 504 created in queue ‘Approvals’ by RT_System (/opt/local/rt/bin/…/lib/RT/Ticket_Overlay.pm:671)
And if I “Simple Search” for 504 I find the ticket.
But if I the more advanced search with (Queue= ‘Approvals’) it returns nothing. The Home->Quick Search->Approvals section shows 0 tickets with each status.
Add a ticket to the Approval queue when an Application ticket is fixed
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