Tickets created without Scrip

RT Users
1

Hello,

SELECT execmodule FROM scripactions WHERE id=16; – returns ‘CreateTickets’

SELECT * FROM scrips WHERE scripaction=16; – no rows

However, tickets are created. Why ?

2

Hello,

SELECT execmodule FROM scripactions WHERE id=16; – returns ‘CreateTickets’

SELECT * FROM scrips WHERE scripaction=16; – no rows

However, tickets are created. Why ?

CreateTickets scrip action is not responsible for all tickets created
in RT. It’s an action to create tickets using scrips, for example you
can create linked tickets when a new ticket is created in queue X.
It’s used in approvals.

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5 & 6, 2012

Best regards, Ruslan.