Tickets created with ? In subject and header fields

RT Users
1

I am stumped here,

I have emails coming in from users in Asia where the subject and from
headers contain encoded characters for their local language, when the
ticket is created in RT the header fields display ??? Instead of the
localized character set but the bodies of these emails also contain encoded
characters and display fine in the RT web interface. I¹m not sure if this
is the underlying mail service(exim4 on debian) is somehow munging the
encoded data in the header fields or if this is happening after the
mailer-gateway processes the incoming request.

Any help greatly appreciated, thank you.

-alex

2

I am stumped here,

I have emails coming in from users in Asia where the subject and from
headers contain encoded characters for their local language, when the
ticket is created in RT the header fields display ??? Instead of the
localized character set but the bodies of these emails also contain encoded
characters and display fine in the RT web interface. I�m not sure if this
is the underlying mail service(exim4 on debian) is somehow munging the
encoded data in the header fields or if this is happening after the
mailer-gateway processes the incoming request.

it’s not your MTA, it’s either a badly configured database (but I guess
no as the mail content is ok) or a bug in RT, what version are you
using?

3

I suspect it has to do with subject length in the header and encoded
characters. Seems to be an exim issue. I’ve read a few pages describing
some fixes. I’d do a search for “exim rfc2047 subject”

Curtis

Coco, Alex wrote: