Tickets created by junk mail

RT Users
1

Hi,

I was wondering what people on here think of being the best way to
handle tickets automatically created by incoming junk mail.

We get more than a fair few tickets created like this, and our support
desk manager would like to be able to highlight these in some way so he
can sort out his stats each week.

He suggested using an extra status of “Junk”, so that reporting can
easily pick these out and ignore them if required.

I guess a custom field could also be used somehow, but I’m not familiar
enough with RT yet to offer that as a sensible suggestion.

What do others on here do with tickets created by junk emails ?

Thanks,
Gary

2

Hi,

I was wondering what people on here think of being the best way to
handle tickets automatically created by incoming junk mail.

We get more than a fair few tickets created like this, and our
support desk manager would like to be able to highlight these in
some way so he can sort out his stats each week.

He suggested using an extra status of “Junk”, so that reporting can
easily pick these out and ignore them if required.

that’s a working way, put some spam protection in your mta, add a “Junk”
status (inactive status), then:

  • have a cron that find junk tickets, extract original email and submit
    it at you spam protection learning. You should also find some non-junk
    tickets to learn your spam protection with good emails
  • once processed, shred those tickets

here is an example of a script I made for spamassassin.

Easter-eggs Sp�cialiste GNU/Linux
44-46 rue de l’Ouest - 75014 Paris - France - M�tro Gait�
Phone: +33 (0) 1 43 35 00 37 - Fax: +33 (0) 1 43 35 00 76
mailto:elacour@easter-eggs.com - http://www.easter-eggs.com

rt-sa-learn.pl (4.73 KB)

3

Have you checked out this extension yet?

http://search.cpan.org/dist/RT-Extension-ReportSpam/lib/RT/Extension/Rep
ortSpam.pm

This coupled with an rt-crontool job might be what you’re looking for.

Stephen Cena
QVII
MIS/IT Dept
850 Hudson Ave.
Rochester, NY. 14620
585-544-0450 x300
sjc@qvii.com
“Thank you for helping us help you help us all.”
–For email related issues, please contact postmaster@qvii.com

4

Hi Stephen,
this extension seems quite interesting, but I don’t really know what to
do with it.
There’s no documentation about installing nor about using.

I installed it the usual way:

perl Makefile.PL
make
make install

Everything seemed to go well, but I see no difference at all in RT’s UI.
So I cleaned the mason cache and restarted Apache again, but I still see
no difference.

Could you please help me?

Bye
Cris

Cena, Stephen (ext. 300) wrote: