Has anyone figured out how to change the generated ticket number from 123
to something like 20010802-123 (yyyymmdd-#)? I’m using a mutilated (by
me) version of RT 1.0.7 in production that basically just prepends
yyyymmdd- in templates and what not to it to make it look that way, but
I’d like to start using 2.0.4 and have it “really” use that format if
possible.
Jason
Jason Englander jason@fiber-city.com
Systems Administrator - FiberCity Networks