Ticket with subject going to a user

RT Users
1

Hello

I have tried to create a script. Problem in hand is, that some tickets are sent to us with special tags in subject. How it be possible assign them to a user.

I have studied the:
https://rt-wiki.bestpractical.com/wiki/SetOwnerAndQueueBySubject

But in my rt i am missing the : Stage: Transaction Create
i have normal a batch. I am sure it’s something simple…

Mayby there’s a plugin i can use?

BR,
Marek

2

Which RT Version are you running? I think “Transaction Create” is the default stage, just go forward in implementing your scrip.