Ticket View - I would like to rename "The Basics" and "Custom Fields" with my own names

RT Users
1

Hi. I can’t find this information in the documentation and hope someone can help me :slight_smile

I customize the Ticket view for my needs. I would like to rename “The Basics” and “Custom Fields” with my own names? Is it possible to create a pair of Custom Fields sections? How and where can I edit “The Basics”?

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Thank you for your help!

2

Hi, you can set customfield groupings to give them more useable names e.g.

Set(%CustomFieldGroupings,
‘RT::Ticket’ => {
‘My Group Name’ => [‘CFA’, ‘CFB’, ‘CFC’, etc],
},
);
Not sure about changing “The Basics”, maybe the language files?

2 Likes
3

https://docs.bestpractical.com/rt/5.0.3/RT_Config.html#Web-interface

1 Like