Is there and API available in 3.6 or 3.8 so that I can create a ticket
and get the ticket number (and create a user if necessary).
Currently I have a web interface that collects data, sets up an email
with the required support information and sends it to a Queue Input address.
I’d like to get the ticket number and connect directly to the RT
interface/DB to do the job and collect the ticket number so I can put in
references to the ticket into the other DB (my DB) so that we can see
all RT support tickets linked to a specific issue. I’d be happy to
continue to do this via email, but it would be better to get a direct link.
If there is can someone point me to the docs (preferably with a simple
example) please?
Thanks,
Michelle
Is there and API available in 3.6 or 3.8 so that I can create a ticket
and get the ticket number (and create a user if necessary).
Currently I have a web interface that collects data, sets up an email
with the required support information and sends it to a Queue Input address.
I’d like to get the ticket number and connect directly to the RT
interface/DB to do the job and collect the ticket number so I can put in
references to the ticket into the other DB (my DB) so that we can see
all RT support tickets linked to a specific issue. I’d be happy to
continue to do this via email, but it would be better to get a direct link.
If there is can someone point me to the docs (preferably with a simple
example) please?
you can use the REST[1] interface provided by RT. See [2] for examples on
how to use it.
[1] - Representational state transfer — Wikipédia
[2] - REST - Request Tracker Wiki