Ticket UI

I was wondering if there was a way to insert a saved search into a
ticket. ie I want to have a better view of the linked tickets with the
ability to see the age and status. I am Setting this up because our
users are used to it on quick base.

–Bernard

I was wondering if there was a way to insert a saved search into a ticket.
ie I want to have a better view of the linked tickets with the ability to
see the age and status. I am Setting this up because our users are used to
it on quick base.

You can make links with the wiki CustomField type, but it’s a little
more work than cut and paste. You could create your own custom field
that just stores the name of the saved search, and have its display be
a link which passes the value out to simple search to be processed by
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