I would like to be able to allow different types of tickets to be
generated within a single queue. For example, if I have a queue titled
"Change Requests" I may have several types of change requests, like: add
new user, change server configuration, request new VPN connection. Each
of these has different information requirements before an engineer can
complete them, so hence a different ticket type for each one would be
best. However I don’t want to have a separate queue for 15 different
change request types.
Is there a way to have different ticket types, with different ticket
information requirements all storing in to the single queue?