Ticket Types within Queue

RT Users
1

Hey all,

I would like to be able to allow different types of tickets to be
generated within a single queue. For example, if I have a queue titled
"Change Requests" I may have several types of change requests, like: add
new user, change server configuration, request new VPN connection. Each
of these has different information requirements before an engineer can
complete them, so hence a different ticket type for each one would be
best. However I don’t want to have a separate queue for 15 different
change request types.

Is there a way to have different ticket types, with different ticket
information requirements all storing in to the single queue?

Thanks,

BenR

2

WITHIN the “change Request” queue i would create custom fields with a
“select one filed” option.

Steve Rieger
AIM chozrim
ICQ 53956607
Cell 646 335 8915
steve.rieger@tbwachiat.comOn Sep 15, 2005, at 9:05 PM, Ben Robson wrote:

Hey all,

I would like to be able to allow different types of tickets to be
generated within a single queue. For example, if I have a queue
titled “Change Requests” I may have several types of change
requests, like: add new user, change server configuration, request
new VPN connection. Each of these has different information
requirements before an engineer can complete them, so hence a
different ticket type for each one would be best. However I don’t
want to have a separate queue for 15 different change request types.

Is there a way to have different ticket types, with different
ticket information requirements all storing in to the single queue?

Thanks,

BenR

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