I am running RT 3.4.5 pgsql + Ubuntu as the backend.
I have created a custom field “AssistedBy” as a Custom Fields for Ticket Transactions and type “Select one value” and applies to ticket transactions.
I have created one more Custom field “Assistance” (Applicable to Tickets ).
I would like to know how to write a scrip which will update Assisatnce( In tickets ) based on the value of AssistedBy ( Transactions ).
If AssistedBy(Transcation CF) = manju on resolve it should update Assistance(Ticket CF) = manju
Hope I am clear on my question. I would greatly appreciate any input from you guys.
Thanks in advance