I am running RT 3.8.7 on Ubuntu 9.10.
Is there anyway to do ticket templates?
Basically, looking to have an easy way to create a resolved ticket
In the beginning of the year we constantly have to help students setup
wireless for their room. Ideally, we would like to be able to track
everyone we help. So, I guess it’d be nice if we could just have a "I
helped setup wireless on their "; i.e., I helped Max McGrath setup wireless on their Windows 7 Laptop.
I know their is the Quick Ticket function, but that does not seem to work
when requiring custom fields to be filled in.
Asst. Network Admin/Systems Specialist