Ticket Templates

Quick Question.

I am running RT 3.8.7 on Ubuntu 9.10.

Is there anyway to do ticket templates?

Basically, looking to have an easy way to create a resolved ticket
instantly.

In the beginning of the year we constantly have to help students setup
wireless for their room. Ideally, we would like to be able to track
everyone we help. So, I guess it’d be nice if we could just have a "I
helped setup wireless on their "; i.e., I helped Max McGrath setup wireless on their Windows 7 Laptop.

I know their is the Quick Ticket function, but that does not seem to work
when requiring custom fields to be filled in.

Thanks!

Max
Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.edu

Check out RTFM with RTFM-ArticleTemplates Module, this should be the best
solution

Torsten2010/4/7 Max McGrath mmcgrath@carthage.edu

Quick Question.

I am running RT 3.8.7 on Ubuntu 9.10.

Is there anyway to do ticket templates?

Basically, looking to have an easy way to create a resolved ticket
instantly.

In the beginning of the year we constantly have to help students setup
wireless for their room. Ideally, we would like to be able to track
everyone we help. So, I guess it’d be nice if we could just have a "I
helped setup wireless on their "; i.e., I helped Max McGrath setup wireless on their Windows 7 Laptop.

I know their is the Quick Ticket function, but that does not seem to work
when requiring custom fields to be filled in.

Thanks!

Max

Max McGrath
Asst. Network Admin/Systems Specialist
Carthage College
262-552-5512
mmcgrath@carthage.edu

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

MFG

Torsten Brumm

http://www.brumm.me