What’s the variable to print out a summary of the requestor’s ticket
when the status goes to closed?
I had “{$Transaction->Content()}” but that appears not right.
Ideally I’d like to print the original email/ticket along with the last
entry (the resolution).
matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann
There’s not a single variable. you’ll need to write code to search
for the relevant transactions…On Thu, Aug 02, 2001 at 04:59:25PM -0500, matthew zeier wrote:
What’s the variable to print out a summary of the requestor’s ticket
when the status goes to closed?I had “{$Transaction->Content()}” but that appears not right.
Ideally I’d like to print the original email/ticket along with the last
entry (the resolution).
- mz
–
matthew zeier - “In mathematics you don’t understand things. You just
get used to them.” - John von Newmann
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There’s not a single variable. you’ll need to write code to search
for the relevant transactions…
Humm. Can you point me to where in the code this should be inserted? I’ll
see what I can hack in.> On Thu, Aug 02, 2001 at 04:59:25PM -0500, matthew zeier wrote:
What’s the variable to print out a summary of the requestor’s ticket
when the status goes to closed?I had “{$Transaction->Content()}” but that appears not right.
Ideally I’d like to print the original email/ticket along with the last
entry (the resolution).
“mz” == matthew zeier matthew.zeier@thirdcoast.net writes:
mz> What’s the variable to print out a summary of the requestor’s ticket
mz> when the status goes to closed?
mz> I had “{$Transaction->Content()}” but that appears not right.
mz> Ideally I’d like to print the original email/ticket along with the last
mz> entry (the resolution).
I asked this a couple of weeks ago. Basically, the current
architecture doesn’t let you do this, according to Jesse. The
resolved template doesn’t have the transaction object available to it.