Ticket Search


I’ve recently upgraded to 3.6.4 from 3.0.12. We are currently having an
issue when customizing a ticket search. When I select, let’s say, a
Queue then an owner, I then add it to the “Current search” field. So it
reads Owner= “user1” AND Queue=“queue1”.

When I select another owner and use the ‘OR’ agregator it doesn’t stay
or it changes my “Current search” field. For example, when I add the
second owner to the “Current search” field, choosing the ‘OR’
aggregator, it changes my aggregators in my “Current search” field to
’OR’. When I select ‘AND’ it changes it all to ‘AND’. Has anyone else
experienced this type of problem?