Ticket search - owner drop down showing multiple instance of one user and unknown users

We are a small company but have noticed over the past couple of days that certain users, within a specific group/queue, are seeing multiple instances of their own name and a number of names that unrecognizable when they select the drop down menu labeled “Owner” while accessing rt. Only 4-5 users have reported this issue, but it is not across the board; thoughts on how to fix? Thanks.

Jeff Fioravanti

Desktop Support Analyst


P 781-756-8247 (direct) | Fax 781-246-5609

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