I’ve reviewed the documentation and searched the archives and most
things seem to be working great now after my installation, but for some
reason I’m having problems with replying to a ticket. Sending an e-mail
into the system creates a ticket perfectly, but if I login and reply to
the ticket e-mails are not being sent properly, even if I manually enter
an address to CC on the reply. I’m using qmail with vpopmail as an MTA
and it’s located on the same machine as rt. Below is what’s found in
/var/log/messages after submitting the reply.
May 31 12:08:59 host RT: RT::Scrip=HASH(0x97858e8): Couldn’t prepare
Open Tickets (/var/lib/rt3/lib/RT/Scrip_Overlay.pm:338)
May 31 12:09:00 host RT: rt-3.0.2-1-26.5.60074924513202@www.domain.com
#1/26 - Scrip 4 (/var/lib/rt3/lib/RT/Action/SendEmail.pm:91)
May 31 12:09:00 host RT: rt-3.0.2-1-26.5.60074924513202@www.domain.com
No recipients found. Not sending.
(/var/lib/rt3/lib/RT/Action/SendEmail.pm:171)
May 31 12:09:01 host RT: rt-3.0.2-1-26.7.9406135872609@www.domain.com
#1/26 - Scrip 5 (/var/lib/rt3/lib/RT/Action/SendEmail.pm:91)
May 31 12:09:02 host RT: rt-3.0.2-1-26.7.9406135872609@www.domain.com
No recipients found. Not sending.
(/var/lib/rt3/lib/RT/Action/SendEmail.pm:171)
May 31 12:09:03 host RT: rt-3.0.2-1-26.8.1878464136993@www.domain.com
#1/26 - Scrip 6 (/var/lib/rt3/lib/RT/Action/SendEmail.pm:91)
May 31 12:09:03 host RT: rt-3.0.2-1-26.8.1878464136993@www.domain.com
sent To: Cc: gonyx@greenonyx.com Bcc:
(/var/lib/rt3/lib/RT/Action/SendEmail.pm:217)
Any help would be appreciated.
Thanks.