Ticket Reply Auto Branding


I would like my agents to be able to type a general reply in a plain text format. Ideally, I would like this plain text format to be entered into a specific HTML template and then sent.

For example, an agent replies only with “Hello” to a ticket, and then the requester would receive an entirely formatted HTML email with a company signature, logo, and of course “Hello.” I would only want the agent to view and edit their plain text to prevent destruction of the branding.

Is this possible in Request Tracker?


This should be possible with custom templates. Take a look at the links below: