Hi all,
this could sound trivial, but if I reject tickets they remain still
bolded in the list (e.g., dashboard list).
I would like to have bolded only new tickets (not yet
commented/opened), is this possible or am I missing something in the
workflow?
Thanks,
Luca
Could you please clarify this question?
I believe that the formatting of tickets in search result lists is governed
by the search display format for all tickets in the list, and can’t be
changed based on individual ticket attributes.On Thu, 19 Feb 2015 at 20:07 Luca Ferrari fluca1978@infinito.it wrote:
Hi all,
this could sound trivial, but if I reject tickets they remain still
bolded in the list (e.g., dashboard list).
I would like to have bolded only new tickets (not yet
commented/opened), is this possible or am I missing something in the
workflow?Thanks,
Luca
Could you please clarify this question?
Looking at the ticket list I can see bold tickets when they are new
and not yet modified, and then grayed once they are opened/commented.
It happened in the past I rejected some tickets directly, and the
ticket is shown still as bold in the search list, so that it seems new
at glance.
Thanks,
Luca
I’m not aware of this functionality at all in stock RT, but I’m keen to
learn more. Looking forward to other responses to this issue.On Mon, 2 Mar 2015 9:54 pm Luca Ferrari fluca1978@infinito.it wrote:
On Sat, Feb 28, 2015 at 4:18 AM, Alex Peters alex@peters.net wrote:
Could you please clarify this question?
Looking at the ticket list I can see bold tickets when they are new
and not yet modified, and then grayed once they are opened/commented.
It happened in the past I rejected some tickets directly, and the
ticket is shown still as bold in the search list, so that it seems new
at glance.Thanks,
Luca
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HTML styling - visited vs unvisited anchors/hrefs.
Uhm…I don’t think so, since to reject I have to visit the ticket anyway.
Luca