Awesome! Thank you for the information, I have completely missed the Chart functions
Från: rt-users [mailto:email@example.com] För Emmanuel Lacour
Skickat: den 16 juni 2016 15:01
Ämne: Re: [rt-users] Ticket-overviewLe 16/06/2016 à 13:07, Joel Bergmark a écrit :
Is there an existing way or new way to create a ticket overview
similar to RT-at-a-glance where one can list all users owned tickets stats like:
Status Open Stalled
FooUser 10 15
Foo2User 1 20
you just have to make a search of
you just have to make a search of all stalled/or/open tickets, Then click on Chart and use a group by Owner And Status, save this chart.
After this you will see the saved chart available in the “RT at a glance” config tab.
Or you can write a dedicated component in local/html/Elements/ and expose it through $HomepageComponents so it can be configured on RT at a glance.
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
- Los Angeles - September, 2016