Hi
Is there an existing way or new way to create a ticket overview similar to RT-at-a-glance where one can list all users owned tickets stats like:
Status Open Stalled
FooUser 10 15
Foo2User 1 20
The option seems to build a separate webpage doing a sql query to get this information?
Regards, Joel
Le 16/06/2016 � 13:07, Joel Bergmark a �crit :
Hi
Is there an existing way or new way to create a ticket overview similar
to RT-at-a-glance where one can list all users owned tickets stats like:Status Open Stalled
FooUser 10 15
Foo2User 1 20
you just have to make a search of
you just have to make a search of all stalled/or/open tickets, Then
click on Chart and use a group by Owner And Status, save this chart.
After this you will see the saved chart available in the “RT at a
glance” config tab.
Or you can write a dedicated component in local/html/Elements/ and
expose it through $HomepageComponents so it can be configured on RT at
a glance.
Awesome! Thank you for the information, I have completely missed the Chart functions 
BR /Joel
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Från: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] För Emmanuel Lacour
Skickat: den 16 juni 2016 15:01
Till: rt-users@lists.bestpractical.com
Ämne: Re: [rt-users] Ticket-overviewLe 16/06/2016 à 13:07, Joel Bergmark a écrit :
Hi
Is there an existing way or new way to create a ticket overview
similar to RT-at-a-glance where one can list all users owned tickets stats like:Status Open Stalled
FooUser 10 15
Foo2User 1 20
you just have to make a search of
you just have to make a search of all stalled/or/open tickets, Then click on Chart and use a group by Owner And Status, save this chart.
After this you will see the saved chart available in the “RT at a glance” config tab.
Or you can write a dedicated component in local/html/Elements/ and expose it through $HomepageComponents so it can be configured on RT at a glance.
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