Dear All
I have a problem on my RT, if someone create ticket with email, dates on ticket metadata always set starts 9pm. example picture.
thank you
Hi, @muhammad_azhar, maybe the cron/timer task runs only at 9:14pm? Does it works fine if you run the script manually?
Hi @sollericos i don’t setting cron/timer only at 09:14PM. how to check configuration?
Check your system documentation. I’m a Slackware user, so I run crontab -e but you, probably, need to configure a systemd service and timer at /etc/systemd/system/.
Be aware of other tasks from the installation instructions, step 9, at: README - RT 5.0.8 Documentation - Best Practical
Do you have an RT scrip setting the “Starts” field?
di don’t have RT scrip setting on “Starts” filed
So then someone is manually always setting it to 9am?
hi
no one set manually setting 9am, and i don’t know how to check this problem. this tiket create by email.
In “history” tab there is all information about the creation date or if someone is changing the value of any field in the ticket.
Just guessing… maybe there is a default value in DDBB for this field and RT doesn’t change it if it’s set.
