Ticket makes RT 3.6.1 barf

RT Users
1

Hello!

I recently ran into a ticket which has attachments that make the RT
web interface barf. Display.html will not show any of the ticket
transactions, but does display all metadata. History.html apparently
makes fcgi segfault and I get an Internal Server Error from Apache.
I can view the ticket attachments using the CLI tool just fine, so
it’s not a database corruption problem but rather has something to do
with the attachment contents.

Any ideas on how to debug this further?

-=[ Count Zero / TBH - Jussi H�m�l�inen - email count@theblah.fi ]=-

2

On Fri, 27 Oct 2006 12:52:55 +0300 (EEST)
Jussi Hamalainen count@theblah.fi spake:

Hello!

I recently ran into a ticket which has attachments that make the RT
web interface barf. Display.html will not show any of the ticket
transactions, but does display all metadata. History.html apparently
makes fcgi segfault and I get an Internal Server Error from Apache.
I can view the ticket attachments using the CLI tool just fine, so
it’s not a database corruption problem but rather has something to do
with the attachment contents.

Any ideas on how to debug this further?

–
-=[ Count Zero / TBH - Jussi Hämäläinen - email count@theblah.fi ]=-

Strange characters embedded in the names or something?

3

I recently ran into a ticket which has attachments that make the RT
web interface barf.

Strange characters embedded in the names or something?

Nope. The original email is text/plain with utf8 encoding and the
headers are 7bit clean. The message contains a forwarded email, but
I fail to see any obvious brokenness in it.

-=[ Count Zero / TBH - Jussi H�m�l�inen - email count@theblah.fi ]=-

4

On Sat, 28 Oct 2006 21:58:21 +0300 (EEST)
Jussi Hamalainen count@theblah.fi spake:> On Sat, 28 Oct 2006, Bill wrote:

I recently ran into a ticket which has attachments that make the RT
web interface barf.

Strange characters embedded in the names or something?

Nope. The original email is text/plain with utf8 encoding and the
headers are 7bit clean. The message contains a forwarded email, but
I fail to see any obvious brokenness in it.

Is it from a Mac? I’ve had some stuff sent from a mac with forwarded
messages cause problems in mail readers… Just a thought. I forget
why, but it was definitely an issue.

5

Is it possible to get a screenshot posted somewhere?

Mathew

Jussi Hamalainen wrote:

6

Bill wrote:

On Sat, 28 Oct 2006 21:58:21 +0300 (EEST)
Jussi Hamalainen count@theblah.fi spake:

I recently ran into a ticket which has attachments that make the RT
web interface barf.
Strange characters embedded in the names or something?
Nope. The original email is text/plain with utf8 encoding and the
headers are 7bit clean. The message contains a forwarded email, but
I fail to see any obvious brokenness in it.

Is it from a Mac? I’ve had some stuff sent from a mac with forwarded
messages cause problems in mail readers… Just a thought. I forget
why, but it was definitely an issue.

What was the email client on the Mac?

I have a lot of macs here, and I would have liked
to have seen a follow-up on this. Be nice to
know what the look out for.

7

Is it from a Mac? I’ve had some stuff sent from a mac with forwarded
messages cause problems in mail readers… Just a thought. I forget
why, but it was definitely an issue.

What was the email client on the Mac?

Nope.

content-type: text/plain; charset=“utf-8”; format=“flowed”
User-Agent: Thunderbird 1.5.0.7 (Windows/20060909)

I’ll grab a screenshot of my browser window showing Display.html for
this ticket and send you the URL when I find the time.

-=[ Count Zero / TBH - Jussi H�m�l�inen - email count@theblah.fi ]=-