New RT user here. Everything is up and running great, and we’re testing
the system for a possible enterprise deployment.
One user has a request regarding the insertion of the queue name in the
header of the ticket when viewing the ticket in the web interface (using
the web2 theme). As it stands, RT displays the ID# and Subject of the
ticket. Is it possible to display as follows?
Queue Name + ID # + Subject
Thank you in advance for any advice you can offer.
RT3.8.4 on CentOS 5.3, Apache 2.2.3 mod/perl