Ticket in default view

RT Users
1

Hi all

How can I define for every user the “Rows per box” of the “RT at a glance”.
The default is 10. I would like to put something like infinite or 1000.

Regards.

JAS
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
jeu 14 avr 2011 22:25:05 CEST

2

Le 14/04/2011 � 22:33:28+0200, Albert Shih a �crit

Hi all

How can I define for every user the “Rows per box” of the “RT at a glance”.
The default is 10. I would like to put something like infinite or 1000.

I find:

Set($DefaultSummaryRows, 500);

in RT_SiteConfig

Thanks to myself :wink:

Sorry for the disturbance

Regards.

Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
jeu 14 avr 2011 22:55:45 CEST

3

Le 14/04/2011 à 22:33:28+0200, Albert Shih a écrit

Hi all

How can I define for every user the “Rows per box” of the “RT at a glance”.
The default is 10. I would like to put something like infinite or 1000.

I find:

   Set($DefaultSummaryRows, 500);

in RT_SiteConfig

Thanks to myself :wink:

Sorry for the disturbance

Users may change it via preferences, but only if they have ModifySelf right.

Regards.

–
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
jeu 14 avr 2011 22:55:45 CEST

Best regards, Ruslan.

4

Le 16/04/2011 � 05:53:58+0400, Ruslan Zakirov a �crit> On Fri, Apr 15, 2011 at 12:56 AM, Albert Shih Albert.Shih@obspm.fr wrote:

�Le 14/04/2011 � 22:33:28+0200, Albert Shih a �crit

Hi all

How can I define for every user the “Rows per box” of the “RT at a glance”.
The default is 10. I would like to put something like infinite or 1000.

I find:

� � � �Set($DefaultSummaryRows, 500);

in RT_SiteConfig

Thanks to myself :wink:

Sorry for the disturbance

Users may change it via preferences, but only if they have ModifySelf right.

Thanks.

But without this right the user event cannot change his password…

Regards.

JAS
Albert SHIH
DIO batiment 15
Observatoire de Paris Meudon
5 Place Jules Janssen
92195 Meudon Cedex
T�l�phone : 01 45 07 76 26/06 86 69 95 71
Heure local/Local time:
lun 18 avr 2011 10:24:12 CEST