Ticket History

RT Users
1

I migrated from 3.0.12 to 3.6.4, using select and insert statements in a
MySQL utility. I was able to login in and view tickets but it doesn’t
show its history. Does anyone know if there is another step?

Thanks,
Bill

2

Is there a way to show just ticket history for a customer? Maybe a
ticket tab for the user/customer that would display only tickets for
that customer and show only the replys (not comments or other details
for those tickets) and not the complete user history? So a clean
concise way of viewing the users past trouble tickets.

Thanks,

David
System Admin
RNS

Running RT 3.8.7

3

Is there a way to show just ticket history for a customer? Maybe a
ticket tab for the user/customer that would display only tickets for
that customer and show only the replys (not comments or other details
for those tickets) and not the complete user history? So a clean
concise way of viewing the users past trouble tickets.

You can just type the requestor email in the top search field to chow
all it’s active tickets. Look there:

http://wiki.bestpractical.com/view/ManualSimpleSearch

you can also use savedsearches or dashboards, or customize RT to have a
dropdown of your customers that point to the corresponding search.