Ticket history name format change

RT Users
1

Hi all, please help me, i need to change the username format in the
ticket history to display not the username but the realname instead!
For example:
I have the users with random login chars:
S2ttkt is Adam Kovacs

S2ttkt - Ticket 44: Correspondence added
to
Adam Kovacs - Ticket 44: Correspondence added

I tried changeing the Set($UsernameFormat to RealName, Verbose etc but
nothing seams to modify the transaction creators name display format.

Thankyou in forward!

2

It’s not covered by format option. Look into Transaction_Overlay.pm,
there is a big hash with descriptions.2009/5/13 Dániel Omaisz-Takács otdmunka@gmail.com:

Hi all, please help me, i need to change the username format in the
ticket history to display not the username but the realname instead!
For example:
I have the users with random login chars:
S2ttkt is Adam Kovacs

S2ttkt - Ticket 44: Correspondence added
to
Adam Kovacs - Ticket 44: Correspondence added

I tried changeing the Set($UsernameFormat to RealName, Verbose etc but
nothing seams to modify the transaction creators name display format.

Thankyou in forward!

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Best regards, Ruslan.

3

Hi there…

Sorry for the late bump, but I recently had to figure this one out on my own. I’m running RT 3.8.2 here and the best way to do this…

(fix the paths and/or commands to fit your platform/installation)

mkdir -p /opt/rt3/local/html/Ticket/Elements
cp -p /opt/rt3/share/html/Ticket/Elements/ShowTransaction /opt/rt3/local/html/Ticket/Elements/

Edit the new file… CHANGE:

  <% $Transaction->CreatorObj->Name %> - <% $TicketString %> <% $desc %>

TO: (should be around line #62 or so)

  <% $Transaction->CreatorObj->RealName %> - <% $TicketString %> <% $desc %>

Restart your web server… which should clear any cache (or at least does for me).

2009/5/13 Dániel Omaisz-Takács <otdmunka[at]gmail.com>:

Hi all, please help me, i need to change the username format in the
ticket history to display not the username but the realname instead!
For example:
I have the users with random login chars:
S2ttkt is Adam Kovacs

S2ttkt - Ticket 44: Correspondence added
to
Adam Kovacs - Ticket 44: Correspondence added

I tried changeing the Set($UsernameFormat to RealName, Verbose etc but
nothing seams to modify the transaction creators name display format.

Good luck,

Andy