Sorry for the late bump, but I recently had to figure this one out on my own. I’m running RT 3.8.2 here and the best way to do this…
(fix the paths and/or commands to fit your platform/installation)
mkdir -p /opt/rt3/local/html/Ticket/Elements
cp -p /opt/rt3/share/html/Ticket/Elements/ShowTransaction /opt/rt3/local/html/Ticket/Elements/
Edit the new file… CHANGE:
<% $Transaction->CreatorObj->Name %> - <% $TicketString %> <% $desc %>
TO: (should be around line #62 or so)
<% $Transaction->CreatorObj->RealName %> - <% $TicketString %> <% $desc %>
Restart your web server… which should clear any cache (or at least does for me).
2009/5/13 DÃ¡niel Omaisz-TakÃ¡cs <otdmunka[at]gmail.com>:
Hi all, please help me, i need to change the username format in the
ticket history to display not the username but the realname instead!
I have the users with random login chars:
S2ttkt is Adam Kovacs
S2ttkt - Ticket 44: Correspondence added
Adam Kovacs - Ticket 44: Correspondence added
I tried changeing the Set($UsernameFormat to RealName, Verbose etc but
nothing seams to modify the transaction creators name display format.