Ticket Forwarding

Hi list,

following error apear by using the ticket Forward function :

A blank page with only the text "Can’t call method “ContentAsMIME” on
an undefined value at /opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm
line 529, line 276. "

RT log says only :
[Tue Dec 14 15:02:57 2010] [debug]: We found a merged ticket.
30160/30162 (/opt/rt_prd/bin/…/lib/RT/Ticket_Overlay.pm:185)

Thanks in advance four your help.
Horst

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Hi list,

following error apear by using the ticket Forward function :

A blank page with only the text "Can’t call method “ContentAsMIME” on an undefined value at
/opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line 529, line 276. "

RT Version?
Is this on any ticket or one in particule?
What do you get if you enable stacktraces in your config on errors?

-kevin

  • RT Version 3.8.8
  • It seems to be for only for a specific merged tickets wich contains a
    binary attached file
  • Stacktraces gives only : See attached “RT_forward_stack.txt” file

Tanks for your help
Horst

Hi list,

following error apear by using the ticket Forward function :

A blank page with only the text "Can’t call method "ContentAsMIME"
on an undefined value at
/opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line 529, line

  1. "

RT Version?
Is this on any ticket or one in particule?
What do you get if you enable stacktraces in your config on errors?

-kevin

RT log says only :
[Tue Dec 14 15:02:57 2010] [debug]: We found a merged ticket.
30160/30162
(/opt/rt_prd/bin/…/lib/RT/Ticket_Overlay.pm:185)

Le contenu de ce courriel est uniquement réservé à la personne ou
l’organisme à qui il est destiné. Si vous n’êtes pas le destinataire
prévu, veuillez nous en informer au plus vite et détruire le présent
courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel,
de le distribuer ou de l’utiliser de quelque manière que ce soit.

The content of this e-mail is intended only and solely for the use
of the named recipient or organisation. If you are not the named
recipient, please inform us immediately and delete the present e-mail.
In this case, you are nor allowed to copy, distribute or use this
e-mail in any way.

RT_forward_stack.TXT (14.6 KB)

  • RT Version 3.8.8
  • It seems to be for only for a specific merged tickets wich contains a binary attached file

So, just to confirm, binary attachment, unmerged is fine, but binary +
merge seems to break when forwarding the whole ticket?

Also, I’m curious if this is a ticket where there isn’t a message,
just the attachment or if there is a note + attachment.

-kevin

Hallo List,

i’ve created a “notify on create script” described here
http://wiki.bestpractical.com/view/SendEmailAction but it doesnt work.

I put Script and Template in the Global Scrips or in the Queue but both
doesnt work.

As a woraround i put an CC into the Autoreply Script, and it works but
something must be wrong in my configuration.
Must i set Rights to execute the AutoNotify Script ?

Greetings Ingo

Geschäftsführer: Rolf Herzog, Thomas Benk
AGES Maut System GmbH & Co. KG
AG Düsseldorf HRA 14045, USt-IdNr.: DE 202525868
AGES International GmbH & Co. KG
AG Düsseldorf HRA 16636, USt-IdNr.: DE 813749831
AGES ETS GmbH
AG Düsseldorf HRB 55580, USt-IdNr.: DE 814789134

Yes, unmerged ticket with binary is fine.

I’ve tried following, from History page :

  • Forward only the first ticket (without attachment) : OK
  • Forward only the second ticket (with binary) : KO

The second ticket has only the attached file, without any note.
The attached file is a PDF file.
During the ticket creation, the file was attached without his extension
(.pdf ).

Horst

  • RT Version 3.8.8
  • It seems to be for only for a specific merged tickets wich
    contains a binary attached file

So, just to confirm, binary attachment, unmerged is fine, but binary +
merge seems to break when forwarding the whole ticket?

Also, I’m curious if this is a ticket where there isn’t a message,
just the attachment or if there is a note + attachment.

-kevin

  • Stacktraces gives only : See attached "RT_forward_stack.txt"
    file

Tanks for your help
Horst

Le Mardi, 14. Decembre 2010 17:14, Kevin Falcone
falcone@bestpractical.com a ecrit :

Hi list,

following error apear by using the ticket Forward function :

A blank page with only the text “Can’t call method
"ContentAsMIME” on an undefined value
at

/opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line 529,
line 276. "

RT Version?
Is this on any ticket or one in particule?
What do you get if you enable stacktraces in your config on
errors?

-kevin

RT log says only :
[Tue Dec 14 15:02:57 2010] [debug]: We found a merged ticket.
30160/30162

(/opt/rt_prd/bin/…/lib/RT/Ticket_Overlay.pm:185)

Le contenu de ce courriel est uniquement reserve a la personne ou l'organismea qui il est
destine. Si vous n’etes pas le destinataire prevu, veuillez nous
en informer au plus vite et
detruire le present courriel. Dans ce cas, il ne vous est pas
permis de copier ce courriel, de
le distribuer ou de l’utiliser de quelque maniere que ce soit.

The content of this e-mail is intended only and solely for the use
of the named recipient or
organisation. If you are not the named recipient, please inform us
immediately and delete the
present e-mail. In this case, you are nor allowed to copy,
distribute or use this e-mail in
any way.

======================
Displayed on Screen

System error
error: Can’t call method “ContentAsMIME” on an undefined value at
/opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line 529, line

context:

525: sub ContentAsMIME {
526: my $self = shift;
527:
528: my $main_content = $self->ContentObj;
529: my $entity = $main_content->ContentAsMIME;
530:
531: if ( $main_content->Parent ) {
532: # main content is not top most entity, we shouldn’t loose
533: # From/To/Cc headers that are on a top part

code stack: /opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm:529
/opt/rt_prd/bin/…/lib/RT/Interface/Email.pm:625
/opt/rt_prd/share/html/Ticket/Forward.html:99
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm:320
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm:224
/opt/rt_prd/share/html/autohandler:53
raw error

Can’t call method “ContentAsMIME” on an undefined value at
/opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line 529, line

Trace begun at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception(‘Can’t call method
"ContentAsMIME" on an undefined value at
/opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line 529, line
276.^J’) called at /opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line
529
RT::Transaction::ContentAsMIME(‘RT::Transaction=HASH(0x3aa6b30)’)
called at /opt/rt_prd/bin/…/lib/RT/Interface/Email.pm line 625
RT::Interface::email::ForwardTicket(‘RT::Ticket=HASH(0x3a97b60)’,
‘Cc’, ‘’, ‘ForwardAndReturn’, ‘Forward Message and Return’, ‘id’, 30162,
‘To’, ‘horst.kriegers@loro.ch’, ‘QuoteTransaction’, ‘’, ‘Bcc’, ‘’)
called at /opt/rt_prd/share/html/Ticket/Forward.html line 99
HTML::Mason::Commands::ANON(‘Cc’, ‘’, ‘ForwardAndReturn’,
‘Forward Message and Return’, ‘To’, ‘horst.kriegers@loro.ch’, ‘id’,
30162, ‘QuoteTransaction’, ‘’, ‘Bcc’, ‘’) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x732850)’,
‘Cc’, ‘’, ‘ForwardAndReturn’, ‘Forward Message and Return’, ‘To’,
‘horst.kriegers@loro.ch’, ‘id’, 30162, ‘QuoteTransaction’, ‘’, ‘Bcc’,
’’) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1262

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘Cc’, ‘’,
‘ForwardAndReturn’, ‘Forward Message and Return’, ‘To’,
‘horst.kriegers@loro.ch’, ‘id’, 30162, ‘QuoteTransaction’, ‘’, ‘Bcc’,
’’) called at /opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320
RT::Interface::Web::ShowRequestedPage(‘HASH(0x736060)’) called at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224
RT::Interface::Web::HandleRequest(‘HASH(0x736060)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘Cc’, ‘’, ‘ForwardAndReturn’,
‘Forward Message and Return’, ‘To’, ‘horst.kriegers@loro.ch’, ‘id’,
30162, ‘QuoteTransaction’, ‘’, ‘Bcc’, ‘’) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7398e0)’,
‘Cc’, ‘’, ‘ForwardAndReturn’, ‘Forward Message and Return’, ‘To’,
‘horst.kriegers@loro.ch’, ‘id’, 30162, ‘QuoteTransaction’, ‘’, ‘Bcc’,
’’) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1257

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘Cc’, ‘’,
‘ForwardAndReturn’, ‘Forward Message and Return’, ‘To’,
‘horst.kriegers@loro.ch’, ‘id’, 30162, ‘QuoteTransaction’, ‘’, ‘Bcc’,
’’) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x46407d0)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x46407d0)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,
‘Apache2::RequestRec=SCALAR(0x1a3b120)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x1a3b120)’) called at
-e line 0
eval {…} at -e line 0

RT.LOG

================
[Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in
join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 60,
line 276. (/opt/rt_prd/share/html/Ticket/Forward.html:60)
Trace begun at /opt/rt_prd/bin/…/lib/RT.pm line 291
Log::Dispatch::log(undef, ‘level’, ‘warning’, ‘message’, ‘Use of
uninitialized value in join or string at
/opt/rt_prd/share/html/Ticket/Forward.html line 60, line 276.^J’)
called at /opt/rt_prd/share/html/Ticket/Forward.html line 60
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x835de0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320
RT::Interface::Web::ShowRequestedPage(‘HASH(0x732030)’) called at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224
RT::Interface::Web::HandleRequest(‘HASH(0x732030)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7363a0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,
‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
-e line 0
eval {…} at -e line 0
[Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in
join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 68,
line 276. (/opt/rt_prd/share/html/Ticket/Forward.html:68)
Trace begun at /opt/rt_prd/bin/…/lib/RT.pm line 291
Log::Dispatch::log(undef, ‘level’, ‘warning’, ‘message’, ‘Use of
uninitialized value in join or string at
/opt/rt_prd/share/html/Ticket/Forward.html line 68, line 276.^J’)
called at /opt/rt_prd/share/html/Ticket/Forward.html line 68
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x835de0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320
RT::Interface::Web::ShowRequestedPage(‘HASH(0x732030)’) called at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224
RT::Interface::Web::HandleRequest(‘HASH(0x732030)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7363a0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,
‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
-e line 0
eval {…} at -e line 0
[Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in
join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 71,
line 276. (/opt/rt_prd/share/html/Ticket/Forward.html:71)
Trace begun at /opt/rt_prd/bin/…/lib/RT.pm line 291
Log::Dispatch::log(undef, ‘level’, ‘warning’, ‘message’, ‘Use of
uninitialized value in join or string at
/opt/rt_prd/share/html/Ticket/Forward.html line 71, line 276.^J’)
called at /opt/rt_prd/share/html/Ticket/Forward.html line 71
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x835de0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320
RT::Interface::Web::ShowRequestedPage(‘HASH(0x732030)’) called at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224
RT::Interface::Web::HandleRequest(‘HASH(0x732030)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7363a0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,
‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
-e line 0
eval {…} at -e line 0
[Wed Dec 15 07:06:59 2010] [warning]: Use of uninitialized value in
join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 74,
line 276. (/opt/rt_prd/share/html/Ticket/Forward.html:74)
Trace begun at /opt/rt_prd/bin/…/lib/RT.pm line 291
Log::Dispatch::log(undef, ‘level’, ‘warning’, ‘message’, ‘Use of
uninitialized value in join or string at
/opt/rt_prd/share/html/Ticket/Forward.html line 74, line 276.^J’)
called at /opt/rt_prd/share/html/Ticket/Forward.html line 74
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x835de0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320
RT::Interface::Web::ShowRequestedPage(‘HASH(0x732030)’) called at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224
RT::Interface::Web::HandleRequest(‘HASH(0x732030)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7363a0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,
‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
-e line 0
eval {…} at -e line 0
[Wed Dec 15 07:07:14 2010] [debug]: We found a merged ticket.
30160/30162 (/opt/rt_prd/bin/…/lib/RT/Ticket_Overlay.pm:185)

Le contenu de ce courriel est uniquement réservé à la personne ou
l’organisme à qui il est destiné. Si vous n’êtes pas le destinataire
prévu, veuillez nous en informer au plus vite et détruire le présent
courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel,
de le distribuer ou de l’utiliser de quelque manière que ce soit.

The content of this e-mail is intended only and solely for the use
of the named recipient or organisation. If you are not the named
recipient, please inform us immediately and delete the present e-mail.
In this case, you are nor allowed to copy, distribute or use this
e-mail in any way.

I’ve reproduced this problem by creating a new ticket with a binary
attachment and without notes.

If I create a new ticket with a binary attachment AND a note, the
forward works fine.

Horst

Yes, unmerged ticket with binary is fine.

I’ve tried following, from History page :

  • Forward only the first ticket (without attachment) : OK
  • Forward only the second ticket (with binary) : KO

The second ticket has only the attached file, without any note.
The attached file is a PDF file.
During the ticket creation, the file was attached without his extension
(.pdf ).

Horst

  • RT Version 3.8.8
  • It seems to be for only for a specific merged tickets wich
    contains a binary attached file

So, just to confirm, binary attachment, unmerged is fine, but binary +
merge seems to break when forwarding the whole ticket?

Also, I’m curious if this is a ticket where there isn’t a message,
just the attachment or if there is a note + attachment.

-kevin

  • Stacktraces gives only : See attached "RT_forward_stack.txt"
    file

Tanks for your help
Horst

Le Mardi, 14. Decembre 2010 17:14, Kevin Falcone
falcone@bestpractical.com a ecrit :

Hi list,

following error apear by using the ticket Forward function :

A blank page with only the text “Can’t call method
"ContentAsMIME” on an undefined value
at

/opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line 529,
line 276. "

RT Version?
Is this on any ticket or one in particule?
What do you get if you enable stacktraces in your config on
errors?

-kevin

RT log says only :
[Tue Dec 14 15:02:57 2010] [debug]: We found a merged ticket.
30160/30162

(/opt/rt_prd/bin/…/lib/RT/Ticket_Overlay.pm:185)

Le contenu de ce courriel est uniquement reserve a la personne ou l'organismea qui il est
destine. Si vous n’etes pas le destinataire prevu, veuillez nous
en informer au plus vite et
detruire le present courriel. Dans ce cas, il ne vous est pas
permis de copier ce courriel, de
le distribuer ou de l’utiliser de quelque maniere que ce soit.

The content of this e-mail is intended only and solely for the use
of the named recipient or
organisation. If you are not the named recipient, please inform us
immediately and delete the
present e-mail. In this case, you are nor allowed to copy,
distribute or use this e-mail in
any way.

======================
Displayed on Screen

System error
error: Can’t call method “ContentAsMIME” on an undefined value at
/opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line 529, line

context:

525: sub ContentAsMIME {
526: my $self = shift;
527:
528: my $main_content = $self->ContentObj;
529: my $entity = $main_content->ContentAsMIME;
530:
531: if ( $main_content->Parent ) {
532: # main content is not top most entity, we shouldn’t loose
533: # From/To/Cc headers that are on a top part

code stack: /opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm:529
/opt/rt_prd/bin/…/lib/RT/Interface/Email.pm:625
/opt/rt_prd/share/html/Ticket/Forward.html:99
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm:320
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm:224
/opt/rt_prd/share/html/autohandler:53
raw error

Can’t call method “ContentAsMIME” on an undefined value at
/opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line 529, line

Trace begun at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 129
HTML::Mason::Exceptions::rethrow_exception(‘Can’t call method
"ContentAsMIME" on an undefined value at
/opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line 529, line
276.^J’) called at /opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line
529
RT::Transaction::ContentAsMIME(‘RT::Transaction=HASH(0x3aa6b30)’)
called at /opt/rt_prd/bin/…/lib/RT/Interface/Email.pm line 625
RT::Interface::email::ForwardTicket(‘RT::Ticket=HASH(0x3a97b60)’,
‘Cc’, ‘’, ‘ForwardAndReturn’, ‘Forward Message and Return’, ‘id’, 30162,
‘To’, ‘horst.kriegers@loro.ch’, ‘QuoteTransaction’, ‘’, ‘Bcc’, ‘’)
called at /opt/rt_prd/share/html/Ticket/Forward.html line 99
HTML::Mason::Commands::ANON(‘Cc’, ‘’, ‘ForwardAndReturn’,
‘Forward Message and Return’, ‘To’, ‘horst.kriegers@loro.ch’, ‘id’,
30162, ‘QuoteTransaction’, ‘’, ‘Bcc’, ‘’) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x732850)’,
‘Cc’, ‘’, ‘ForwardAndReturn’, ‘Forward Message and Return’, ‘To’,
‘horst.kriegers@loro.ch’, ‘id’, 30162, ‘QuoteTransaction’, ‘’, ‘Bcc’,
’’) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1262

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘Cc’, ‘’,
‘ForwardAndReturn’, ‘Forward Message and Return’, ‘To’,
‘horst.kriegers@loro.ch’, ‘id’, 30162, ‘QuoteTransaction’, ‘’, ‘Bcc’,
’’) called at /opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320
RT::Interface::Web::ShowRequestedPage(‘HASH(0x736060)’) called at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224
RT::Interface::Web::HandleRequest(‘HASH(0x736060)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘Cc’, ‘’, ‘ForwardAndReturn’,
‘Forward Message and Return’, ‘To’, ‘horst.kriegers@loro.ch’, ‘id’,
30162, ‘QuoteTransaction’, ‘’, ‘Bcc’, ‘’) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7398e0)’,
‘Cc’, ‘’, ‘ForwardAndReturn’, ‘Forward Message and Return’, ‘To’,
‘horst.kriegers@loro.ch’, ‘id’, 30162, ‘QuoteTransaction’, ‘’, ‘Bcc’,
’’) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1257

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘Cc’, ‘’,
‘ForwardAndReturn’, ‘Forward Message and Return’, ‘To’,
‘horst.kriegers@loro.ch’, ‘id’, 30162, ‘QuoteTransaction’, ‘’, ‘Bcc’,
’’) called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x46407d0)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x46407d0)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,
‘Apache2::RequestRec=SCALAR(0x1a3b120)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x1a3b120)’) called at
-e line 0
eval {…} at -e line 0

RT.LOG

================
[Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in
join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 60,
line 276. (/opt/rt_prd/share/html/Ticket/Forward.html:60)
Trace begun at /opt/rt_prd/bin/…/lib/RT.pm line 291
Log::Dispatch::log(undef, ‘level’, ‘warning’, ‘message’, ‘Use of
uninitialized value in join or string at
/opt/rt_prd/share/html/Ticket/Forward.html line 60, line 276.^J’)
called at /opt/rt_prd/share/html/Ticket/Forward.html line 60
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x835de0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320
RT::Interface::Web::ShowRequestedPage(‘HASH(0x732030)’) called at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224
RT::Interface::Web::HandleRequest(‘HASH(0x732030)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7363a0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,
‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
-e line 0
eval {…} at -e line 0
[Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in
join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 68,
line 276. (/opt/rt_prd/share/html/Ticket/Forward.html:68)
Trace begun at /opt/rt_prd/bin/…/lib/RT.pm line 291
Log::Dispatch::log(undef, ‘level’, ‘warning’, ‘message’, ‘Use of
uninitialized value in join or string at
/opt/rt_prd/share/html/Ticket/Forward.html line 68, line 276.^J’)
called at /opt/rt_prd/share/html/Ticket/Forward.html line 68
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x835de0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320
RT::Interface::Web::ShowRequestedPage(‘HASH(0x732030)’) called at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224
RT::Interface::Web::HandleRequest(‘HASH(0x732030)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7363a0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,
‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
-e line 0
eval {…} at -e line 0
[Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value in
join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 71,
line 276. (/opt/rt_prd/share/html/Ticket/Forward.html:71)
Trace begun at /opt/rt_prd/bin/…/lib/RT.pm line 291
Log::Dispatch::log(undef, ‘level’, ‘warning’, ‘message’, ‘Use of
uninitialized value in join or string at
/opt/rt_prd/share/html/Ticket/Forward.html line 71, line 276.^J’)
called at /opt/rt_prd/share/html/Ticket/Forward.html line 71
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x835de0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320
RT::Interface::Web::ShowRequestedPage(‘HASH(0x732030)’) called at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224
RT::Interface::Web::HandleRequest(‘HASH(0x732030)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7363a0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,
‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
-e line 0
eval {…} at -e line 0
[Wed Dec 15 07:06:59 2010] [warning]: Use of uninitialized value in
join or string at /opt/rt_prd/share/html/Ticket/Forward.html line 74,
line 276. (/opt/rt_prd/share/html/Ticket/Forward.html:74)
Trace begun at /opt/rt_prd/bin/…/lib/RT.pm line 291
Log::Dispatch::log(undef, ‘level’, ‘warning’, ‘message’, ‘Use of
uninitialized value in join or string at
/opt/rt_prd/share/html/Ticket/Forward.html line 74, line 276.^J’)
called at /opt/rt_prd/share/html/Ticket/Forward.html line 74
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x835de0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320
RT::Interface::Web::ShowRequestedPage(‘HASH(0x732030)’) called at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224
RT::Interface::Web::HandleRequest(‘HASH(0x732030)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7363a0)’,
‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257

eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1252
HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162) called
at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 466
eval {…} at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm
line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,
‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
-e line 0
eval {…} at -e line 0
[Wed Dec 15 07:07:14 2010] [debug]: We found a merged ticket.
30160/30162 (/opt/rt_prd/bin/…/lib/RT/Ticket_Overlay.pm:185)

Le contenu de ce courriel est uniquement réservé à la personne ou
l’organisme à qui il est destiné. Si vous n’êtes pas le destinataire
prévu, veuillez nous en informer au plus vite et détruire le présent
courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel,
de le distribuer ou de l’utiliser de quelque manière que ce soit.

The content of this e-mail is intended only and solely for the use
of the named recipient or organisation. If you are not the named
recipient, please inform us immediately and delete the present e-mail.
In this case, you are nor allowed to copy, distribute or use this
e-mail in any way.

I’ve reproduced this problem by creating a new ticket with a binary attachment and without
notes.

If I create a new ticket with a binary attachment AND a note, the forward works fine.

Horst

Thanks for your work figuring out a reproduction case. I’m going to
bounce your ticket into the bugtracker so we can have a look.

I’m relatively sure that the issue is because there is no ContentObj
(which RT expects to be a textual component)

-kevin

Hallo List,

i’ve created a “notify on create script” described here
http://wiki.bestpractical.com/view/SendEmailAction but it doesnt work.

Debug logs of the failure?

OK, tank you.

As temporarily workaround :

  • Can I add manually a note at the ticket, so that the forward works
    for this ticket ? If yes, how ?
  • It is possible to create a temporarily scrip which adds automatically
    a note if note is empty ?
    Horst

I’ve reproduced this problem by creating a new ticket with a
binary attachment and without
notes.

If I create a new ticket with a binary attachment AND a note, the
forward works fine.

Horst

Thanks for your work figuring out a reproduction case. I’m going to
bounce your ticket into the bugtracker so we can have a look.

I’m relatively sure that the issue is because there is no ContentObj
(which RT expects to be a textual component)

-kevin

Le Jeudi, 16. Decembre 2010 09:21, Horst Kriegers a ecrit
:

Yes, unmerged ticket with binary is fine.

I’ve tried following, from History page :

  • Forward only the first ticket (without attachment) : OK
  • Forward only the second ticket (with binary) : KO

The second ticket has only the attached file, without any note.
The attached file is a PDF file.
During the ticket creation, the file was attached without his
extension (.pdf ).

Horst

Le Mercredi, 15. Decembre 2010 17:03, Kevin Falcone
falcone@bestpractical.com a ecrit
:

  • RT Version 3.8.8
  • It seems to be for only for a specific merged tickets wich
    contains a binary attached
    file

So, just to confirm, binary attachment, unmerged is fine, but
binary +
merge seems to break when forwarding the whole ticket?

Also, I’m curious if this is a ticket where there isn’t a
message,
just the attachment or if there is a note + attachment.

-kevin

  • Stacktraces gives only : See attached
    "RT_forward_stack.txt" file

Tanks for your help
Horst

Le Mardi, 14. Decembre 2010 17:14, Kevin Falcone
falcone@bestpractical.com a ecrit
:

Hi list,

following error apear by using the ticket Forward
function :

A blank page with only the text “Can’t call method
"ContentAsMIME” on an undefined
value

at

/opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line
529, line 276. "

RT Version?
Is this on any ticket or one in particule?
What do you get if you enable stacktraces in your config on
errors?

-kevin

RT log says only :
[Tue Dec 14 15:02:57 2010] [debug]: We found a merged
ticket. 30160/30162

(/opt/rt_prd/bin/…/lib/RT/Ticket_Overlay.pm:185)

Le contenu de ce courriel est uniquement reserve a la personne ou l'organismea qui il
est

destine. Si vous n’etes pas le destinataire prevu, veuillez
nous en informer au plus vite
et

detruire le present courriel. Dans ce cas, il ne vous est pas
permis de copier ce courriel,
de

le distribuer ou de l’utiliser de quelque maniere que ce
soit.

The content of this e-mail is intended only and solely for
the use of the named recipient
or

organisation. If you are not the named recipient, please
inform us immediately and delete
the

present e-mail. In this case, you are nor allowed to copy,
distribute or use this e-mail in

any way.

======================
Displayed on Screen

System error
error: Can’t call method “ContentAsMIME” on an undefined value
at
/opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line 529,
line 276.

context:

525: sub ContentAsMIME {
526: my $self = shift;
527:
528: my $main_content = $self->ContentObj;
529: my $entity = $main_content->ContentAsMIME;
530:
531: if ( $main_content->Parent ) {
532: # main content is not top most entity, we shouldn’t loose
533: # From/To/Cc headers that are on a top part

code stack:
/opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm:529

/opt/rt_prd/bin/…/lib/RT/Interface/Email.pm:625
/opt/rt_prd/share/html/Ticket/Forward.html:99
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm:320
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm:224
/opt/rt_prd/share/html/autohandler:53
raw error

Can’t call method “ContentAsMIME” on an undefined value at
/opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line 529,
line 276.

Trace begun at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 129

HTML::Mason::Exceptions::rethrow_exception(‘Can’t call method
"ContentAsMIME" on an undefined
value at /opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line
529, line 276.^J’) called
at /opt/rt_prd/bin/…/lib/RT/Transaction_Overlay.pm line 529

RT::Transaction::ContentAsMIME(‘RT::Transaction=HASH(0x3aa6b30)’) called
at

/opt/rt_prd/bin/…/lib/RT/Interface/Email.pm line 625

RT::Interface::email::ForwardTicket(‘RT::Ticket=HASH(0x3a97b60)’, ‘Cc’,
’’,

‘ForwardAndReturn’, ‘Forward Message and Return’, ‘id’, 30162,
‘To’, ‘horst.kriegers@loro.ch’,
‘QuoteTransaction’, ‘’, ‘Bcc’, ‘’) called at
/opt/rt_prd/share/html/Ticket/Forward.html line 99

HTML::Mason::Commands::ANON(‘Cc’, ‘’, ‘ForwardAndReturn’,
‘Forward Message and Return’,
‘To’, ‘horst.kriegers@loro.ch’, ‘id’, 30162, ‘QuoteTransaction’,
’’, ‘Bcc’, ‘’) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line
135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x732850)’,
‘Cc’, ‘’,

‘ForwardAndReturn’, ‘Forward Message and Return’, ‘To’,
‘horst.kriegers@loro.ch’, ‘id’, 30162,
‘QuoteTransaction’, ‘’, ‘Bcc’, ‘’) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1262

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252

HTML::Mason::Request::comp(undef, undef, undef, ‘Cc’, ‘’,
‘ForwardAndReturn’, ‘Forward Message
and Return’, ‘To’, ‘horst.kriegers@loro.ch’, ‘id’, 30162,
‘QuoteTransaction’, ‘’, ‘Bcc’, ‘’)
called at /opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320

RT::Interface::Web::ShowRequestedPage(‘HASH(0x736060)’) called
at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224

RT::Interface::Web::HandleRequest(‘HASH(0x736060)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘Cc’, ‘’, ‘ForwardAndReturn’,
‘Forward Message and Return’,
‘To’, ‘horst.kriegers@loro.ch’, ‘id’, 30162, ‘QuoteTransaction’,
’’, ‘Bcc’, ‘’) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line
135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7398e0)’,
‘Cc’, ‘’,

‘ForwardAndReturn’, ‘Forward Message and Return’, ‘To’,
‘horst.kriegers@loro.ch’, ‘id’, 30162,
‘QuoteTransaction’, ‘’, ‘Bcc’, ‘’) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1257

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252

HTML::Mason::Request::comp(undef, undef, undef, ‘Cc’, ‘’,
‘ForwardAndReturn’, ‘Forward Message
and Return’, ‘To’, ‘horst.kriegers@loro.ch’, ‘id’, 30162,
‘QuoteTransaction’, ‘’, ‘Bcc’, ‘’)
called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 466

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x46407d0)’)
called at

/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line
168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x46407d0)’)

called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,

‘Apache2::RequestRec=SCALAR(0x1a3b120)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x1a3b120)’)
called at -e line 0

eval {…} at -e line 0

RT.LOG

================
[Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value
in join or string at
/opt/rt_prd/share/html/Ticket/Forward.html line 60, line

(/opt/rt_prd/share/html/Ticket/Forward.html:60)

Trace begun at /opt/rt_prd/bin/…/lib/RT.pm line 291
Log::Dispatch::log(undef, ‘level’, ‘warning’, ‘message’, ‘Use of
uninitialized value in join
or string at /opt/rt_prd/share/html/Ticket/Forward.html line 60,
line 276.^J’) called at
/opt/rt_prd/share/html/Ticket/Forward.html line 60

HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line
135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x835de0)’,
‘id’, 30162)

called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1262

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252

HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162)
called at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320

RT::Interface::Web::ShowRequestedPage(‘HASH(0x732030)’) called
at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224

RT::Interface::Web::HandleRequest(‘HASH(0x732030)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line
135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7363a0)’,
‘id’, 30162)

called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1257

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252

HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162)
called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at

/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line
168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)

called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,

‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x391ba60)’)
called at -e line 0

eval {…} at -e line 0
[Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value
in join or string at
/opt/rt_prd/share/html/Ticket/Forward.html line 68, line

(/opt/rt_prd/share/html/Ticket/Forward.html:68)

Trace begun at /opt/rt_prd/bin/…/lib/RT.pm line 291
Log::Dispatch::log(undef, ‘level’, ‘warning’, ‘message’, ‘Use of
uninitialized value in join
or string at /opt/rt_prd/share/html/Ticket/Forward.html line 68,
line 276.^J’) called at
/opt/rt_prd/share/html/Ticket/Forward.html line 68

HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line
135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x835de0)’,
‘id’, 30162)

called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1262

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252

HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162)
called at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320

RT::Interface::Web::ShowRequestedPage(‘HASH(0x732030)’) called
at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224

RT::Interface::Web::HandleRequest(‘HASH(0x732030)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line
135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7363a0)’,
‘id’, 30162)

called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1257

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252

HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162)
called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at

/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line
168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)

called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,

‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x391ba60)’)
called at -e line 0

eval {…} at -e line 0
[Wed Dec 15 07:06:58 2010] [warning]: Use of uninitialized value
in join or string at
/opt/rt_prd/share/html/Ticket/Forward.html line 71, line

(/opt/rt_prd/share/html/Ticket/Forward.html:71)

Trace begun at /opt/rt_prd/bin/…/lib/RT.pm line 291
Log::Dispatch::log(undef, ‘level’, ‘warning’, ‘message’, ‘Use of
uninitialized value in join
or string at /opt/rt_prd/share/html/Ticket/Forward.html line 71,
line 276.^J’) called at
/opt/rt_prd/share/html/Ticket/Forward.html line 71

HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line
135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x835de0)’,
‘id’, 30162)

called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1262

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252

HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162)
called at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320

RT::Interface::Web::ShowRequestedPage(‘HASH(0x732030)’) called
at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224

RT::Interface::Web::HandleRequest(‘HASH(0x732030)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line
135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7363a0)’,
‘id’, 30162)

called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1257

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252

HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162)
called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at

/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line
168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)

called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,

‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x391ba60)’)
called at -e line 0

eval {…} at -e line 0
[Wed Dec 15 07:06:59 2010] [warning]: Use of uninitialized value
in join or string at
/opt/rt_prd/share/html/Ticket/Forward.html line 74, line

(/opt/rt_prd/share/html/Ticket/Forward.html:74)

Trace begun at /opt/rt_prd/bin/…/lib/RT.pm line 291
Log::Dispatch::log(undef, ‘level’, ‘warning’, ‘message’, ‘Use of
uninitialized value in join
or string at /opt/rt_prd/share/html/Ticket/Forward.html line 74,
line 276.^J’) called at
/opt/rt_prd/share/html/Ticket/Forward.html line 74

HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line
135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x835de0)’,
‘id’, 30162)

called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1262

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252

HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162)
called at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 320

RT::Interface::Web::ShowRequestedPage(‘HASH(0x732030)’) called
at
/opt/rt_prd/bin/…/lib/RT/Interface/Web.pm line 224

RT::Interface::Web::HandleRequest(‘HASH(0x732030)’) called at
/opt/rt_prd/share/html/autohandler line 53
HTML::Mason::Commands::ANON(‘id’, 30162) called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Component.pm line
135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x7363a0)’,
‘id’, 30162)

called at /opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm
line 1257

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 1252

HTML::Mason::Request::comp(undef, undef, undef, ‘id’, 30162)
called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 466

eval {…} at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/Request.pm line 418

HTML::Mason::Request::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)
called at

/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line
168

HTML::Mason::Request::ApacheHandler::exec(‘RT::Interface::Web::Request=HASH(0x2893310)’)

called at
/opt/perl_prd/lib/site_perl/5.8.8/HTML/Mason/ApacheHandler.pm line 825

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x2175df0)’,

‘Apache2::RequestRec=SCALAR(0x391ba60)’) called at
/opt/rt_prd/bin/webmux.pl line 78

eval {…} at /opt/rt_prd/bin/webmux.pl line 78
RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x391ba60)’)
called at -e line 0

eval {…} at -e line 0
[Wed Dec 15 07:07:14 2010] [debug]: We found a merged ticket.
30160/30162
(/opt/rt_prd/bin/…/lib/RT/Ticket_Overlay.pm:185)

Le contenu de ce courriel est uniquement reserve a la personne ou l'organismea qui il est
destine. Si vous n’etes pas le destinataire prevu, veuillez nous
en informer au plus vite et
detruire le present courriel. Dans ce cas, il ne vous est pas
permis de copier ce courriel, de
le distribuer ou de l’utiliser de quelque maniere que ce soit.

The content of this e-mail is intended only and solely for the use
of the named recipient or
organisation. If you are not the named recipient, please inform us
immediately and delete the
present e-mail. In this case, you are nor allowed to copy,
distribute or use this e-mail in
any way.

Le contenu de ce courriel est uniquement réservé à la personne ou
l’organisme à qui il est destiné. Si vous n’êtes pas le destinataire
prévu, veuillez nous en informer au plus vite et détruire le présent
courriel. Dans ce cas, il ne vous est pas permis de copier ce courriel,
de le distribuer ou de l’utiliser de quelque manière que ce soit.

The content of this e-mail is intended only and solely for the use
of the named recipient or organisation. If you are not the named
recipient, please inform us immediately and delete the present e-mail.
In this case, you are nor allowed to copy, distribute or use this
e-mail in any way.

As temporarily workaround :

  • Can I add manually a note at the ticket, so that the forward works for this ticket ? If yes,
    how ?

Not easily, RT doesn’t make modifying ticket history easy.

  • It is possible to create a temporarily scrip which adds automatically a note if note is
    empty ?

There is a template that is used to generate “This is a forward of
ticket #1234” which you could tweak

-kevin