Ticket/Elements/Tabs

Since upgrading to RT3.2.3 over the weekend, no user in RT gets
/usr/local/rt/share/html/Ticket/Elements/Tabs when displaying a ticket.
When we display a ticket, there are no options under Ticket in the left
pane (ie Basics, History, People, Jumbo, etc). Clicking Ticket in the left
pane takes me to the search form.

I am logged in as root (superuser) with all Rights to everything, both
globally and in the queues. I have no errors in my rt.log or Apache log.
Permissions on Tabs are set properly.

I appreciate any ideas. Administering tickets is difficult having to click
on all of the individual subsections of a ticket!

Joe Micciche
Progressive Insurance

Joseph_Micciche@Progressive.com wrote:

Since upgrading to RT3.2.3 over the weekend, no user in RT gets
/usr/local/rt/share/html/Ticket/Elements/Tabs when displaying a ticket.
When we display a ticket, there are no options under Ticket in the left
pane (ie Basics, History, People, Jumbo, etc). Clicking Ticket in the left
pane takes me to the search form.

I am logged in as root (superuser) with all Rights to everything, both
globally and in the queues. I have no errors in my rt.log or Apache log.
Permissions on Tabs are set properly.

Make sure you don’t have a

/usr/local/rt/local/html/Ticket/Elements/Tabs

overwriting the new shared one.

DB

Since upgrading to RT3.2.3 over the weekend, no user in RT gets
/usr/local/rt/share/html/Ticket/Elements/Tabs when displaying a ticket.
When we display a ticket, there are no options under Ticket in the left
pane (ie Basics, History, People, Jumbo, etc). Clicking Ticket in the
left

pane takes me to the search form.

I am logged in as root (superuser) with all Rights to everything, both
globally and in the queues. I have no errors in my rt.log or Apache log.
Permissions on Tabs are set properly.

Make sure you don’t have a

/usr/local/rt/local/html/Ticket/Elements/Tabs

overwriting the new shared one.

DB

Thanks Drew and John Giles for the advice - this was indeed the problem and
now is fixed!

Joe Micciche
Progressive Insurance
Voice Platform Engineering
(v)440.395.1886