Ticket dont display html

RT Users
1

Hello, i am little new in RT, my ticket is not displaying html messages.

I have RT 4.2 version.

can someone help me?

Thanks.

View this message in context: http://requesttracker.8502.n7.nabble.com/Ticket-dont-display-html-tp60480.html

2

Hello, i am little new in RT, my ticket is not displaying html messages.

I have RT 4.2 version.

can someone help me?

Are you receiving HTML emails?

-m

3

No, when i put a comment , and have html format, it don’t show as it is, the
images never work.

Andrea Caputto
View this message in context: http://requesttracker.8502.n7.nabble.com/Ticket-dont-display-html-tp60480p60482.html

4

No, when i put a comment , and have html format, it don’t show as it is, the
images never work.

Are you sure that your scrips are sending HTML mail? That is, you’ll
need to check the templates.

-m

5

I dont really know, how i check that?

Andrea Caputto
View this message in context: http://requesttracker.8502.n7.nabble.com/Ticket-dont-display-html-tp60480p60484.html

6

I dont really know, how i check that?

Admin → Global → Scrips

Look at a scrip you are expecting to fire and note the template. Then go to:

Admin → Global → Templates

and see if is an HTML template. Its contents will have:

Content-Type: text/html

in the header portion.

Note that if a scrip fires for a given queue and you have a queue
templates with the same name as a global template, the queue template
will override the global templates for the referenced scrip.

-m

7

What i got in my menu is this:

http://requesttracker.8502.n7.nabble.com/file/n60487/Sin_título.png

Andrea Caputto
View this message in context: http://requesttracker.8502.n7.nabble.com/Ticket-dont-display-html-tp60480p60487.html

8

What i got in my menu is this:

http://requesttracker.8502.n7.nabble.com/file/n60487/Sin_título.png

That is not helpful.

Your scrips will be located some place like:

https://yoursite.domain/Admin/Global/Scrips.html

-m