Ticket detail is not shown when create new ticket

RT Users
1

Hi,

I have newly installed RT4.4.0 but text field for ticket detail is not
appearing when I create new ticket.
Appreciate your expert advice on this abnormality.

Thank you
Regards,
Sharizan Sumuui

2

Hi Sharizan,

This looks like you have the RT 4.2.x version cached in your web browser. If you do a hard reset to clear your cache and refresh it should work.

Thank you,
Dustin> On Jun 24, 2016, at 8:09 AM, Sharizan Sumuui sharizan@myren.net.my wrote:

Hi,

I have newly installed RT4.4.0 but text field for ticket detail is not appearing when I create new ticket.
Appreciate your expert advice on this abnormality.
<Screen Shot 2016-06-24 at 7.13.11 PM.png>

Thank you
Regards,
Sharizan Sumuui

<Screen Shot 2016-06-24 at 7.13.11 PM.png>---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016
3

Hi Dustin,

Thank you for your suggestion. I reset the browser as advised but still it is not appear. Opening the create new ticket page on other laptop also not showing the ticket detail field.

Regards,
Sharizan> On 24 Jun 2016, at 10:15 PM, Dustin Graves dustin@bestpractical.com wrote:

Hi Sharizan,

This looks like you have the RT 4.2.x version cached in your web browser. If you do a hard reset to clear your cache and refresh it should work.

Thank you,
Dustin

On Jun 24, 2016, at 8:09 AM, Sharizan Sumuui sharizan@myren.net.my wrote:

Hi,

I have newly installed RT4.4.0 but text field for ticket detail is not appearing when I create new ticket.
Appreciate your expert advice on this abnormality.
<Screen Shot 2016-06-24 at 7.13.11 PM.png>

Thank you
Regards,
Sharizan Sumuui

<Screen Shot 2016-06-24 at 7.13.11 PM.png>---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training

  • Los Angeles - September, 2016