Ticket custom fields won't show up

RT Users
1

Hi,
I’m trying to add some custom fields to tickets. I have created
them, added them to a corresponding queue, set SeeCustomField to
everyone. But still only privileged users see these fields when creating
a new ticket. Unprivileged users don’t see them, but when they fill a
request, it returns an error, as I have set these fields to be
mandatory. Is it possible to add this, or do have all users to use full UI?

Thanks,
Josef

2

Hi,
I’m trying to add some custom fields to tickets. I have created
them, added them to a corresponding queue, set SeeCustomField to
everyone. But still only privileged users see these fields when
creating a new ticket. Unprivileged users don’t see them, but when
they fill a request, it returns an error, as I have set these fields
to be mandatory. Is it possible to add this, or do have all users to
use full UI?

When you create a ticket, you’re editing customfields so the right to
grant is not SeeCustomField, but ModifyCustomField.