We disabled a user “test1” in RT system as follows.
User “test1” is currently disabled. Edit the user and select “Let this user access RT” to enable.
When the above user is trying to create ticket through email against queue “QA” , he is getting below error.
Couldn’t create ticket from message with commands, fallback to standard mailgate. Error: No permission to create tickets in the queue ‘QA’'
Please advise how disabled user can submit a RT ticket through email ? do we need to add any specific group rights for "EVERYONE’ under Modify global group rights section?