"Ticket creation failed" after I deleted support queue

RT Users
1

Hi,

I set up some new queues, and I didn’t need the (default?) "support queue
anymore. So I deleted it.

Then I get “Ticket creation failed” anytime I try and email RT. Manual
ticket creation within the GUI works though, (although it goes to a queue
when I don’t want it to).

I tried recreating “support” and also “Support”, but no joy. Any ideas how
I can fix this?

Thanks
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2

John David Chapman wrote:

Hi,

I set up some new queues, and I didn’t need the (default?) "support queue
anymore. So I deleted it.

Then I get “Ticket creation failed” anytime I try and email RT. Manual
ticket creation within the GUI works though, (although it goes to a queue
when I don’t want it to).

Check your rt-mailgate command in /etc/aliases

Regards,

Joop