I have also found this mailing list extremely helpful, and finally
someone asked a question I can help with.
On the wiki there is a
, that will merge the Problem and Recovery notices then automatically
close the ticket. If you don’t want the ticket to be automatically
closed, you can replace the second to last line,
$self->TicketObj->SetStatus( “resolved” ); with the action you do want
Hope this helps,
JeremyOn Thu, 2009-06-11 at 16:59 -0400, rmp dmd wrote:
I’m sending a lot of questions and been getting substantial and
concise responses. This mailing lists is the best on all the mailing
list. members provided the answer accurately and extensively. Thanks
very much guys!
Anyway, I have another question.
Is there a way or an exisiting scrip to filter subject with **
RECOVERY and alert and OK ** , then do not create a ticket but just
send email to AdminCC. Yes, the request email is coming from Nagios
Thanks for the great help!
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