Ticket creation based on subject

Hi,

I’m sending a lot of questions and been getting substantial and concise
responses. This mailing lists is the best on all the mailing list. members
provided the answer accurately and extensively. Thanks very much guys!

Anyway, I have another question.

Is there a way or an exisiting scrip to filter subject with ** RECOVERY and
alert and OK ** , then do not create a ticket but just send email to
AdminCC. Yes, the request email is coming from Nagios alerts.

Thanks for the great help!
Roehl

I have also found this mailing list extremely helpful, and finally
someone asked a question I can help with.

On the wiki there is a
scrip,http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages
, that will merge the Problem and Recovery notices then automatically
close the ticket. If you don’t want the ticket to be automatically
closed, you can replace the second to last line,
$self->TicketObj->SetStatus( “resolved” ); with the action you do want
to happen.

Hope this helps,

JeremyOn Thu, 2009-06-11 at 16:59 -0400, rmp dmd wrote:

Hi,

I’m sending a lot of questions and been getting substantial and
concise responses. This mailing lists is the best on all the mailing
list. members provided the answer accurately and extensively. Thanks
very much guys!

Anyway, I have another question.

Is there a way or an exisiting scrip to filter subject with **
RECOVERY and alert and OK ** , then do not create a ticket but just
send email to AdminCC. Yes, the request email is coming from Nagios
alerts.

Thanks for the great help!
Roehl


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Thank you very much jeremy. It is a big help.

someone kindly show me the syntax for:

  • ignoring the request (basically do nothing)
  • send or forward the message to AdminCC

thanks!On Thu, Jun 11, 2009 at 5:51 PM, Jeremy Winder jwinder@logicalsi.comwrote:

I have also found this mailing list extremely helpful, and finally
someone asked a question I can help with.

On the wiki there is a
scrip,http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages
, that will merge the Problem and Recovery notices then automatically
close the ticket. If you don’t want the ticket to be automatically
closed, you can replace the second to last line,
$self->TicketObj->SetStatus( “resolved” ); with the action you do want
to happen.

Hope this helps,

Jeremy

On Thu, 2009-06-11 at 16:59 -0400, rmp dmd wrote:

Hi,

I’m sending a lot of questions and been getting substantial and
concise responses. This mailing lists is the best on all the mailing
list. members provided the answer accurately and extensively. Thanks
very much guys!

Anyway, I have another question.

Is there a way or an exisiting scrip to filter subject with **
RECOVERY and alert and OK ** , then do not create a ticket but just
send email to AdminCC. Yes, the request email is coming from Nagios
alerts.

Thanks for the great help!
Roehl


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com