Ticket creation adds content automatically

RT Users
1

Hey guys,

So I’m having a bit of trouble here…

I’m trying to create a scrip to run, which is whenever a ticket is
created for a specific queue, there is already text in the content
window (like there is when you have a signature).

My scrip is:

Condition: On Create
Action: Create Tickets
Template: Global Template: My template (text only)
Stage: Transaction Create

No custom conditions defined,

Any ideas what I’m doing wrong?

Kris
Supervisor, Sales & Technical Support
freephoneline.ca
605 Boxwood Drive
Cambridge ON, N3E1A5

2

Check this thread.

Mathieu Longtin
1-514-803-8977On Wed, Nov 10, 2010 at 3:32 PM, Kris Germann kris_germann@295.ca wrote:

Hey guys,

So I’m having a bit of trouble here…

I’m trying to create a scrip to run, which is whenever a ticket is created
for a specific queue, there is already text in the content window (like
there is when you have a signature).

My scrip is:

Condition: On Create
Action: Create Tickets
Template: Global Template: My template (text only)
Stage: Transaction Create

No custom conditions defined,

Any ideas what I’m doing wrong?

Kris
Supervisor, Sales & Technical Support
freephoneline.ca
605 Boxwood Drive
Cambridge ON, N3E1A5

3

Thank you Mathieu, this is perfect.

Kris
Supervisor, Sales & Technical Support
freephoneline.ca
605 Boxwood Drive
Cambridge ON, N3E1A5On 11/10/2010 04:24 PM, Mathieu Longtin wrote:

Check this thread.
Carbon60: Managed Cloud Services

–
Mathieu Longtin
1-514-803-8977

On Wed, Nov 10, 2010 at 3:32 PM, Kris Germann <kris_germann@295.ca mailto:kris_germann@295.ca> wrote:

Hey guys,

So I'm having a bit of trouble here...

I'm trying to create a scrip to run, which is whenever a ticket is
created for a specific queue, there is already text in the content
window (like there is when you have a signature).

My scrip is:

Condition: On Create
Action: Create Tickets
Template: Global Template: My template (text only)
Stage: Transaction Create

No custom conditions defined,

Any ideas what I'm doing wrong?
-- 

Kris
Supervisor, Sales & Technical Support
freephoneline.ca <http://freephoneline.ca>
605 Boxwood Drive
Cambridge ON, N3E1A5