We have a 4.4.4 Rt instance running on centOS7.
Users authenticate through SSO (shib) in order to get their accounts created.
I have one queue ServerAdmin that I’ve created with custom fields one of which is mandatory.
I populated both the Reply and Comment fields of the queue with ServerAdmin@rt.mydomain.com
I’ve created an entry in the aliases file which reads as:
ServerAdmin: "|/opt/rt4/bin/rt-mailgate --queue ServerAdmin --action correspond-comment --url https://rt.mydomain.com
Now when I first set this up, it was working fine, but for some reason the server decided to flip from a static IP to DHCP. Once I corrected that, I found that the alias no longer worked. If I try to send an email to ServerAdmin@rt.lakeheadu.ca, I get the following error in the maillog
rt postfix/qmgr: 86BB1B6040: from=user@mydomain.com, size=2800, nrcpt=1 (queue active)
rt postfix/local: 86BB1B6040: to=ServerAdmin@rt.mydomain.com, relay=local, delay=2355, dsn=4.3.0, status=deferred (temporary failure. Command output: HTTP request failed: 404 Not found. Your webserver logs may have more information or there may be a network problem.
The url https://rt.mydomain.com works fine. Status of both httpd and postfix show as active. Permissions as far as Everyone settings is set to create, comment, view tickets
The test email is obviously sitting in a deferred state as the logs indicate periodically that it attempt to deliver that message on a recurring basis. At a complete loss as to where to look. Nothing error wise in the apache access_log.
I did find a related ticket from 15 years ago in the forum, that apparently never was resolved. I’m hoping not to be in the same company!