for the third time in a few days, I’m finding myself looking at
something strange.
background:
I’m running RT 4.0.16, against a Pg 8.4 DB, under apache 2.2, with
mod_perl
Someone created a ticket via https (last occurence was ticket 39529),
RT notified the proper groups through the set of notification scrips,
and the logs show “ticket created in queue”. Yet, when attempting to
load that ticket, we get an error about not being able to load the
ticket. Looking at the DB, i do not see anything in the ticket or
transaction tables referencing that ticket.
Any suggestions on how to track this down? (i’m tempted to turn on debug
logging, but the server will probably fill up quite quickly).
Anyone has seen something similar? it “feels” like a RT <-> DB thing,
but there is nothing in the DB logs that suggest anything going wrong.
find the RT logs below :
(and apache pretty much shows the same)
error.log:[Wed Jun 11 18:15:28 2014] [info]:
rt-4.0.16-15244-1402510528-133.39529-3-0@domain.tld #39529/619801 -
Scrip 3 On Create Autoreply To Requestors
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:285)
error.log:[Wed Jun 11 18:15:28 2014] [info]:
rt-4.0.16-15244-1402510528-133.39529-3-0@domain.tld sent To:
requestor-user@domain.tld
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:316)
error.log:[Wed Jun 11 18:15:28 2014] [info]:
rt-4.0.16-15244-1402510528-1298.39529-4-0@domain.tld #39529/619801 -
Scrip 4 On Create Notify AdminCcs
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:285)
error.log:[Wed Jun 11 18:15:28 2014] [info]:
rt-4.0.16-15244-1402510528-1298.39529-4-0@domain.tld No recipients
found. Not sending. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:385)
error.log:[Wed Jun 11 18:15:28 2014] [info]:
rt-4.0.16-15244-1402510528-1605.39529-14-0@domain.tld #39529/619801 -
Scrip 14 On Create Notify Group
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:285)
error.log:[Wed Jun 11 18:15:28 2014] [info]:
rt-4.0.16-15244-1402510528-1605.39529-14-0@domain.tld sent To:
queue-manager@domain.tld
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:316)
error.log:[Wed Jun 11 18:15:28 2014] [info]: Ticket 39529 created in
queue ‘OneQueue’ by requestor-user
(/opt/rt4/sbin/…/lib/RT/Ticket.pm:694)
error.log:[Wed Jun 11 19:27:19 2014] [error]: WebRT: Could not load
ticket 39529 (/opt/rt4/share/html/Elements/Error:85)
error.log:[Wed Jun 11 19:28:55 2014] [error]: WebRT: Could not load
ticket 39529 (/opt/rt4/share/html/Elements/Error:85)
my understanding is that the last two entries are me, and the manager
trying to load that ticket.
I am at a loss on how to proceed from here…
Thanks,
epac